“Excellent product with quick delivery. Sadly the toilet did not arrive with any fixing kit which caused a few issues with the plumber who was waiting to fit the toilet in position. I had to drive out and purchase a generic fixing kit at very short notice.”
The Universal Floor Fixing Kits are sold separately.
The item Denver Back To Wall Toilet With Soft Close Seat
SKU: C66032 advises this is an Essential Extra on our website.
We apologise for any inconvenience caused.
Kind Regards
“I have made my feelings known in previous telephone conversations and messages.
I am a very dissatisfied and disappointed ex-customer.
Your refusal to accept a parcel because of the colour of the packing tape (charging 20% of purchase price for this) plus return postage charges.”
Good Morning
I am sorry to see that you are not satisfied with the outcome of the returns procedure. I have corresponded with you directly to try and resolve this matter.
If there is anything else I can do to help please don't hesitate to contact
Kind Regards
Siobhan
“The door itself is ok but the instructions are absolutely diabolical.
Took me ages to figure it all out.
Customer service sucks.
I paid £25 for delivery and it was delivered with squashed packing and contained damaged parts.
I have contacted customer services on numerous occasions and they kept promising to replace the parts but never did.
I would definitely not use this company again.”
Good Morning
I can see from the notes on the order we have been in contact via email to find a suitable resolution. I can see that this has now been resolved.
If there is anything else we can do in the future please don't hesitate to contact
Kind Regards
Siobhan
Good Afternoon
Thank you for your review. I can see that one of my colleagues has been corresponding with you via email. If this issue has not been resolved do please contact and we will be happy to help
Kind Regards
Siobhan
“Great service although the process of obtaining the spare part was, let’s say Not as smooth as It could of been? Deciding to not issue spare parts just after my client had purchased the original item was quite nerve wracking. I’m a trade fitter and accidents happen, it’s put me off using Bathroom mountain for any future jobs I have.”
