“Terrible experience dealing with this company. Ordered a rap and a shower. Took more than 3 weeks for the shower to arrive. Despite multiple phone calls during which they advised they had made errors processing with the couriers, not once but twice, when it finally arrived it was broken”
Thank you for your feedback. We're very sorry to hear about the delays with your order and that the shower arrived damaged.
We understand your frustration and appreciate you sharing your experience. If you'd like to discuss this further, we'll be happy to help.
“Ordered a full bathroom suite, 2 damaged items on receipt after checking instantly, a further damaged item later when going to install that wasn't obvious during first inspection.
The first 2 broken items were replaced next day however 1 of the replacement items was broken again, even worse than the first. Customer services wanted to do a "warehouse inspection" of the item before sending, lost 5 days to this and never actually happened. Constant phoning with store manager back and forth with promises item was being delivered Wednesday (no show), Thursday (no show) and then a final call from a salesman on the Thursday saying the warehouse order slipped up and they are placing a new order so in short i lost a whole week due to their incompetence and the promised warehouse inspection never actually took place. Still sat here awaiting item as per review.
3rd broken item noticed on install couldn't be dealt with by store as needed a manager who was off that day so i ended up just buying another one for next day delivery and then contacting store again later for a refund of the second order, luckily the replacement for the 3rd item was good.
Long story short, disaster order, s***e customer service, promises not upheld, a week wasted and still waiting on item that is a roll of the dice as to whether this one will turn up broken or not. Ow and i now have 3 broken large items to dispose of, hopefully not a 4th!”
Thank you for your feedback. We're very sorry to hear about the issues you experienced with damaged items and the delays in resolving them.
We understand how frustrating this must have been and appreciate you taking the time to share your comments. If you'd like to discuss this further, we'll be happy to help.
“The agreed replacement delivery date was missed and still awaiting even a confirmation of re delivery... very friustrated and you are being let down by your courier partner.”
Thank you for your feedback. We're sorry to hear your replacement delivery was delayed and understand how frustrating this has been.
We appreciate your patience and, if you'd like to discuss this further, we'll be happy to help.
Thank you for your feedback. We're very sorry to hear your mirror arrived damaged and understand how disappointing this must have been.
If you'd like to discuss this further, we'll be happy to help.
“Online return process is hellish - the worst, most time consuming and multilayered process designed to exaust you into keeping the product. They do not provide details of how to return without navigating their process (so far its been 3 days of attempting to get return details and still not further on) They do not accept store returns so postage to return is excessive and unavoidable. Most people who order online do so as lives are busy, lesson learned - avoid online, save time and shop instore!”
Thank you for your feedback. We're sorry to hear you found the returns process frustrating and appreciate you taking the time to share your experience.
Your comments are valuable to us, and if you'd like to discuss this further, we'll be happy to help.
Thank you for your review.
I’m sorry to hear about the the delivery issues.
We’ll look into this and reach out to assist you directly to resolve the situation.
Kind regards,
The Bathroom Mountain Team
“I ordered 2 of these, 1 arrived i chased the courier confirmed no receipt of this called customer service could barely understand a word of what was being said eith intermittent coughing down the phone
Was advised they would chase & send another one out, a week has passed received nothing & heard nothing- now need to chase again - not a happy customer”
Thank you for your feedback, and we sincerely apologise for the issues with your order.
We will be reaching out to you directly to see how we can provide better service.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
The Bathroom Mountain Team.
Thank you for your feedback, and we sincerely apologise for the condition in which your mirror arrived.
We can see that the item has been replaced, and we hope you are now satisfied with your purchase.
If you need any further assistance, please feel free to reach out to us.
Kind regards,
The Bathroom Mountain Team.
