Thank you for your feedback. We're sorry to hear your radiator hadn't arrived as expected.
We appreciate your comments and, if you'd like to discuss this further, we'll be happy to help.
“Do not buy from here. Item arrived damaged. If you do not report damage on the item within 48 hours they do nothing except suggest you buy another at your own expense! I received my item late afternoon on 8 April and reported the damage early morning on 11 April. AVOID.”
Thank you for your feedback. We're sorry to hear your item arrived damaged and that you were disappointed with the outcome.
We appreciate your comments and, if you'd like to discuss this further, we'll be happy to help
“Think it broke in transit. I opened on day of delivery and was damaged. They have offered a replacement but waiting for it, hopefully it doesn’t arrive damaged again.”
Thank you for your feedback. We're sorry to hear your item arrived damaged in transit.
We're pleased a replacement has been arranged and hope it reaches you in perfect condition. If you'd like to discuss this further, we'll be happy to help.
“Next day delivery was confirmed when ordering the valves. Unfortunately it took 3 days to receive the package, which delayed progress on site. After checking the order 3 out of 8 valves were damaged. I have submitted a damaged form, hopefully I will receive replacements soon.”
Thank you for your feedback. We're sorry to hear about the delivery delay and that some of the valves arrived damaged.
We appreciate your patience and hope your replacements arrive promptly. If you'd like to discuss this further, we'll be happy to help.
Thank you for your patience. We are sorry to hear that the issue has occurred again.
We want to assure you that the item has now been replaced, and we hope this resolves the situation. If you encounter any further issues, please don’t hesitate to reach out, and we will be happy to assist.
Kind regards,
The Bathroom Mountain Team
“A good product but paying 30 quid for delivery for the delivery bloke to refuse to bring it to the front door. What happened to delivery men been men.”
Thank you for your feedback. We're sorry to hear about the delivery issue you encountered. This is not the standard of service we aim to provide.
We'll reach out to you directly to address the situation and ensure it's resolved to your satisfaction.
Kind regards,
The Bathroom Mountain Team
“I wanted a mirror that was battery powered, went into the shop, advised to get rechargeable batteries for the mirror.
So I bought the mirror and £60 worth of batteries/ charger, which had to be charged and now none refundable.
Turns out you don’t sell mirrors that are compatible with rechargeable batteries.
I had to return the mirror and had zero support or reimbursement of my cost due to your staff…. Terrible. I was dismissed in store.
I’ve made sure I have told everyone I know to stay well clear of this company and will continue to do so in future”
Thank you for your feedback, and I'm sorry to hear about your experience.
Please be assured that your feedback has been passed on to our team to help prevent such issues in the future.
We truly appreciate you bringing this to our attention and are sorry for any inconvenience caused.
Kind regards,
The Bathroom Mountain Team
“Received the cabinet and immediately. opened the packaging to check it was the correct cabinet - which it was. One week later when it came to fitting it we found a large dent on the underside. The packaging had been disposed of by this stage so we could not repackage and return. We have now fettled it a little and have been able to install it. However every time we open the cupboard the damage is very obvious. It is a pity the product was not packaged to prevent damage during transit. Otherwise it is a nice product.”
Thank you for your feedback.
Please accept our apologies for the inconvenience this has caused.
We’ll reach out to you directly to address the issue and discuss how we can best assist you.
Thank you for bringing this to our attention.
Kind regards,
The Bathroom Mountain Team
