“Turned up on a pallet for a start which was left in the road, after unloading from pallet I realised the enclosure was broken. I could hear the broken glass inside. After calling I was told to take a video of of the enclosure and email across for a refund. After emailing I was then told open the box and take pictures and then dispose of enclosure myself. I complained which I was then sent a courier to collect the enclosure that then refused to take the item because it wasn’t packed onto a pallet even the box was sealed and the pallet was outside the house driver refused to take it. I then had to pack it back onto a pallet for the next day. I still have had no confirmation of collection and no refund. As a tradesman I can assure you that this is worst service I have received from a bathroom supplier won’t be using again.”
On the date the damage was reported, we refunded the total order, including delivery.
We have reached out to you via email to address the matter further.
Here at Bathroom Mountain, we strive to provide our customers with a high level of customer service and an overall excellent shopping experience. We understand the circumstance surrounding your order that you may feel this had not been met.
Please accept our most sincere apologies for the inconvenience caused.
Kind Regards.
We are sorry If our Product: Olivia Black Framed Rectangular Bathroom Mirror 600x400mm
SKU: 73162 did not meet your expectation.
If you would like to share further details regarding the item in our email, a team member will assist you further.
Please get in touch via customer.service@bathroommountain.co.uk
Kind Regards.
“By mistake, I ordered two of these Cabinets but notified the comapany almost imediatly. However they did not respond until after the two cabinets were dispached (some 8 hours later) and said I would have to return the unwanted item at my own cost even though I had attempted to cancell. Very poor customer service.”
Thank you for your recent feedback.
Please accept our apologies for any inconvenience caused.
I have reached out to you directly to address the concern raised.
We hope to hear from you soon.
Kind Regards.
“The mirror did not fit in the bathroom so we wanted to try and send it back but because we were missing one box. We were unable to return. I understand terms and conditions but considering I was willing to replace the box at my own expense and send back knowing it was my responsibilitiy to get the mirror back in one piece, it was really disappointing to now be left with a mirror that I am unable to use at the cost of more than £300.”
We apologise for any inconvenience caused. I can see the matter has been resolved internally.
If there is anything else we can help with, please do get in touch.
Kind Regards
We apologise that you are not 100% satisfied with the Product: London 6mm Bifold Shower Door 800mm SKU: 41134.
If you would like to contact us to express your dissatisfaction, we will be happy to look into this for you.
Please contact our team at customer.service@bathroommountain.co.uk.
Kind Regards
Please accept our apologies for any inconvenience.
Before signing for delivery, we encourage our customers to check the goods for any damages or missing items and report any damages within 48 hours.
Kind Regards
We apologise if you are dissatisfied with the Product: Seattle Replacement Soft Close Seat for Back To Wall Toilet SKU: 62013.
Please do get in touch to advise the nature of the issue, and we will review the concern for you.
Please contact with a brief explanation via email - Customer.service@bathroommountain.co.uk
Kind Regards.
“Issue: I ordered specifically for my "Main Bathroom" where the product description says Soft Close " YES" in their website since my boys will be using the cabinet regularly to store their items
Before fitting the item, my plumber opened the box to see how the unit needs to be fixed and observed that the product is not "Soft Close" as I mentioned to him that I ordered Soft Close product and straight away I replied to customer service asking them that this is not the product mentioned as per the website.
Very bad customer service when I requested for a refund as the product delivered was not per the description. Got a reply from customer service team that I should see the Questions & Answers" section where it's mentioned the product is not a Soft Close.
How on Earth should I ignore the product description and go directly to Q & A section and order a product based on the answers.
This is the reply I received from the customer service when I mentioned the item received is not per the product description and attached Q & A section in the email.. Also conveniently, they removed the "Soft Close" description from the website when I thought of providing the screen print along with the review.. How clever the company is and least worried about customers and servicing them..”
