“First radiator I received was not straight, customer services arranged for a replacement which was even more bent. Customer services were very supportive and arranged for a quick and full refund.”
Thank you for your feedback, I'm sorry to hear about that.
We're glad that our customer service team was able to assist you in arranging a quick and full refund. We appreciate your patience throughout this process and are committed to ensuring this does not happen again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
The Bathroom Mountain Team.
“Had a fun time shopping here, amazed by the range of products and prices (when on sale). The delivery process was a pain in the back with APC. It was delayed by one week because of stupids reasons. Had to cancel an electrician installation appointment (with an cost) and took a day off from work.”
Thank you for your feedback, and we sincerely apologise for the delivery delays and the inconvenience this caused.
We will reach out to you directly to address the issue and provide a resolution.
Kind regards,
The Bathroom Mountain Team.
“Order #11035247 A shockinly poor experience, constant delays, staff not understanding the issue properly, offering replacment items that wouldn't work, more delays, took three months and I just ended up buying another mirror with the same dimanetions from your website late January when we fitted the customers bathroom early November and then asked for a credit for the original. Don't advise people that itmes are out of stock when the order has been sent and delivered and the customers need to phone you and advise. I will be advising the people in the industry to stay well away.”
Thank you for your feedback, Stuart.
I’m very sorry to hear about the delays and the issues with replacements and stock information. This isn’t the service we aim to provide.
We’ll review what happened with your order and work to resolve a suitable credit or alternative as quickly as possible.
Please don’t hesitate to contact us so we can sort this out for you.
Kind regards,
The Bathroom Mountain Team
“Bought the radiator and then it recommended valves and feet so I decided to add these on to the order as they were recommended however the recommended feet were for a 2 column radiator i did not notice when I added them as they were in the recommended section and the only feet so assumed they were correct. As I ordered these a month ago when I go onto my account I the order does not show so I can't even exchange for the correct 3 column ones”
Thanks for your feedback, Andrew.
I’m sorry for the mix-up with the radiator feet and the trouble with your order not showing in your account.
We’ll review and resolve this as quickly as possible.
If you need any further assistance, please do not hesitate to contact us.
Kind regards,
The Bathroom Mountain Team
“3 smashed basins turned up, communication terrible, with no solutions from the seven different people in the office i spoke too.
Easily the worst company i have ever dealt with.”
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide.
We can confirm that the basin has now been replaced, and we appreciate your patience whilst this was being resolved.
If you need any further assistance, please do not hesitate to contact us.
Best wishes,
The Bathroom Mountain Team
Thank you for your feedback.
We are sorry to hear that the item arrived damaged and understand how frustrating this must have been, especially after already returning a previous item.
We would kindly ask you to reach out to us directly via email so we can review this further and assist you accordingly.
If you need any further assistance, please do not hesitate to contact us.
Best wishes,
The Bathroom Mountain Team
“It wasn’t available with my order on arrival and turned up three days later . I had to go and buy an alternative mcalpine from Screwfix to fit the unit . I’ve given it three stars on the Delvery not the unit itself as it’s still in a box .”
Thank you for your feedback.
We’re sorry to hear about the delivery delay and the need to source an alternative waste. This isn’t the experience we aim to provide.
We will b e reaching out to you directly via email so we can assist you accordingly.
If you need any further assistance, please do not hesitate to reach out.
Best wishes,
The Bathroom Mountain Team
Hi Caroline,
I’m really sorry to hear about the hole and enamel damage on your radiator, this isn’t the experience we want you to have.
We can see this has been replaced for you. If you need any further assistance, please do not hesitate to contact us.
Kind regards,
The Bathroom Mountain Team
