Thank you for your review.
We’re sorry to hear it’s not fitted yet. If you’d like any help or guidance, please let us know.
Kind regards,
Team Bathroom Mountain
We're sorry to hear you experienced terrible service. We understand that was frustrating and would like to help if you’d like to discuss what happened or share more details.
Kind regards,
The Bathroom Mountain Team
Thank you for your feedback.
We are really pleased to hear you are happy with the sink and that our customer service team was able to resolve the issue after the delivery challenges. We appreciate your patience and understanding throughout.
Please let us know if there is anything else we can assist you with.
Kind regards,
Team Bathroom Mountain
“I had to order this unit to replace the first one ordered as it was damaged. The top did not secure properly it had 4 location points but no where to attach to.
The 2nd one received us much better and has two location points that actually secure the lid. After speaking to customer services I was advised because we hadn’t reported the damage within 48 hr timeframe. We couldn’t have a replacement without paying again for it. I advised that I didn’t want to pay delivery charges therefore was sent a link but still had to pay £6.99 delivery. After several emails and being told we would receive the delivery charge back we are still waiting.
The first unit was obviously a dud damaged u it and we have been made to pay.
Please see attached photographs of the lids which are completely different.
Will never use this company again !”
Thank you for sharing your experience. We’re very sorry to hear about the damaged unit and the issues with the replacement delivery charge and refund. This isn’t the level of service we aim to provide, and we understand your frustration.
We will look into what happened with your order and the charges you described. If you’d like us to review it directly, please contact our support team with your order details so we can assist further.
Kind regards,
Team Bathroom Mountain
“My first purchase with you is likely to be the last . Customer service / delivery of broken and incorrect products are just a few examples
Very unfortunate as I would have been a good trade customer at your Rayleigh branch .
Paul wilson”
Thank you for your feedback. We're sorry to hear about the broken and incorrect products and the delivery experience you described. If you'd like to discuss this further, we'll be happy to help.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
We completely understand your concern regarding delivery charges. As we use third-party logistics providers and also operate from different warehouse locations for Tiles and Bathroom Mountain products, items may be dispatched separately even when delivered on the same day, which can result in separate delivery charges.
We appreciate your understanding and your feedback will be shared with the relevant team for review.
Please let me know if there is anything else I can assist you with.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
We are sorry to hear the cabinet was damaged when taken out of the box. We will reach out to you directly to discuss this further and assist in resolving the issue.
Please let me know if there is anything else I can assist you with.
Kind regards,
Team Bathroom Mountain
“Did not arrive, still waiting for them on back order
No updates no communication, they are a key component, and if not fitted then this will require the system to be drained again. And refilled to replace a standard set.”
Thank you for your feedback.
We are sorry for the delay and lack of updates. We can see the item has now been delivered.
We apologise for the inconvenience caused. Please let us know if you need anything further.
Kind regards,
Team Bathroom Mountain
