“I’d love to give a review of this but so far both rhe original order and replacement order have arrived smashed in pieces. And now it’s out of stock.”
We are very sorry to hear of your misfortune regarding the damages to your recent order.
The replacement order has been placed into Awaiting Stock. As soon as the Olivia Black Framed Rectangular Bathroom Mirror 700x500mm is back in Stock, our team will reach out to you and assist in organising the delivery.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards, Gina.
“This review is for the shower head, shower bar and enclosure. The products are of a poor quality. The instructions are illegible. When i contacted customer services for some assistance with faulty and cheaply made products they advised i needed to talk to their technicaldepartment. The technical department didnt ever call me back. Then a week later a replacement product turned up which was exactly the same as the first. The black shower i purchased was literally spray painted black. Its a joke”
Thank you for your review.
We are sorry that you are not fully satisfied with the products purchased from us.
I have reached out to you in a separate email in order to gain a better understanding of the issue to try and resolve this situation with you, and we hope to hear back from you soon.
Kind Regards,
James S
“This review is for the shower head, shower bar and enclosure. The products are of a poor quality. The instructions are illegible. When i contacted customer services for some assistance with faulty and cheaply made products they advised i needed to talk to their technicaldepartment. The technical department didnt ever call me back. Then a week later a replacement product turned up which was exactly the same as the first. The black shower i purchased was literally spray painted black. Its a joke”
Thank you for your review.
We are sorry that you are not fully satisfied with the products purchased from us.
I have reached out to you in a separate email in order to gain a better understanding of the issue to try and resolve this situation with you, and we hope to hear back from you soon.
Kind Regards,
James S
“This review is for the shower head, shower bar and enclosure and towel radiator which hada faulty valve. The products are of a poor quality. The instructions are illegible. When i contacted customer services for some assistance with faulty and cheaply made products they advised i needed to talk to their technicaldepartment. The technical department didnt ever call me back. Then a week later a replacement product turned up which was exactly the same as the first. The black shower i purchased was literally spray painted black. Its a joke”
Thank you for your review.
We are sorry that you are not fully satisfied with the products purchased from us.
I have reached out to you in a separate email in order to gain a better understanding of the issue to try and resolve this situation with you, and we hope to hear back from you soon.
Kind Regards,
James S
Thank you for your review.
We apologise for the delay in receiving your order. I can now see that it was delivered on the 28th.
We have also refunded your delivery fee as a goodwill gesture for the inconvenience.
Kind Regards,
James S
Thank you for your review.
We apologise for the delays in receiving your order.
I have reached out to you in a separate email to discuss the matter further and hope to hear back from you soon.
Kind Regards,
James S
“Hi this arrived mid week and was left propped up against the front door we had been away for a few days we've opened the package today Sunday 9th October to hang it to our dismay the mirror is shattered”
Hi Lorraine,
We are sorry that the mirror did not arrive to you in perfect condition as intended.
I can see that we have issued a refund in full for the damaged product and we hope that you are happy with this resolution.
Kind Regards,
James S
