“The products are great, but it's a bit of a hassle since you can't just grab them off the shelf. Instead, you have to order them and pay a £10 delivery fee, then wait another day for them to arrive.”
Thank you for your feedback, and I'm sorry to hear about that.
We are pleased to confirm that your order was scheduled for 15th May and was successfully delivered on 15th May. We hope everything arrived in perfect condition.
If you notice any discrepancies or have any concerns, please do not hesitate to reach out to us at customer.service@bathroommountain.co.uk, and we will be happy to assist you.
Kind regards,
The Bathroom Mountain Team.
Thank you for your feedback, and we are sorry to hear about the delay.
We will reach out to you directly to discuss this further and ensure the matter is resolved.
Kind regards,
The Bathroom Mountain Team
Thank you for your feedback. We’re really sorry for the inconvenience you’ve experienced.
We understand your frustration and would like to investigate this further and assist you directly. We’ll be in touch shortly to resolve this issue.
Kind regards,
The Bathroom Mountain Team
“Sent my order with lots missing. I.e bath taps, basin taps (wastes- bath and basin) and bath feet. No communication!
Called within three days of receiving and was told the bath taps were out of stock so don't send all the items. Call handler was trying to give me any taps that didn't match basin taps. Lack of experience and and basic knowledge. Asked for a manager's call back. Received no call back, no escalation of complaint. Called again and cancelled but asked for bath feet to be delivered. Delivery after two days even though it was next day delivery. Still have not received a call back.
I would not use them again.”
Thank you for your feedback, and we are sorry to hear about your experience.
We can see that our team has already reached out to you, and we are committed to resolving any issues you may have.
Kind regards,
The Bathroom Mountain Team
Thank you for your feedback, and we are sorry to hear that your order was delayed.
We have already reached out to you directly with a resolution and will be happy to assist further to ensure this is resolved.
Kind regards,
The Bathroom Mountain Team.
“The customer service advisor was very rude and unhelpful when returning this item,i told him i didn’t have a printer to make my return and he sent me an email to print out the return and to find my own courier to make the actual return,it upset my whole weekend,i had to ring again Monday to explain again the situation that was finally resolved and using their courier they then said they are now collecting it,all very confusing and unnecessary stress!”
Thank you for your feedback, and we are very sorry to hear about the experience you had.
We use a third-party courier for returns, and collection is not a standard service they provide to us.
We are glad that this matter has now been resolved, and we appreciate your patience throughout the process.
Kind regards,
The Bathroom Mountain Team.
Thanks for your feedback. We’re sorry you were disappointed by the delivery charge when your panels were delivered to Bathroom Mountain showroom.
If you’d like us to look into this further, please contact our team with a few details and we’ll review what happened.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
I am very sorry to hear about the issue with the mirror on delivery.
I can confirm that I can see this has already been resolved for you on our side. However, we do sincerely apologise for the inconvenience this caused during installation.
If there is anything further you need, please let us know and we will be happy to help.
