We apologize for any inconvenience.
Thank you so much for your feedback on the delivery and the price as we are very competitive in price and quality.
Will share this with our concern department to further improve any instructions you feel missing in the installation manual, If you have any suggestions, please feel free to share them with us at customer.service@bathroommountain.co.uk.
Regards,
IMRAN
We apologize for the inconvenience.
We never wish our customers to have such an experience.
I have sent you an email to further discuss this concern and if you can share your image of installed items so we will have an idea of what's the issue with the bath tap feet.
We shall be waiting for your response.
Regards,
IMRAN
“Really disappointed that the tap was damaged on the spout - see attached photo. Also left hot tap turns anti-clockwise instead of the usual clockwise. Finally your website recommended a bath waste with these taps which didn’t fit the bath and the plumber had to go out and buy another one. This review says I bought bath feet which is incorrect. Overall very unhappy with these purchases”
We apologize for the inconvenience.
We do not wish our customers to have such an experience.
I have sent you an email to further discuss to resolve this concern to your satisfaction.
If you have any further concerns, please feel free to ask.
Regards,
IMRAN
“This shower was near exact replica of the one I brought from soak.com(now close down). The main body of my old one rusted and started to leak at the top 90 bend. I just unscrewed this old one and used the similar piece from this and replaced. Didn’t need to replace anything else as all working.
Gutted that 2 days after I brought it at £119 it went on sale for £89. As they don’t do individual parts I had to buy the whole shower unit. Not used shower apart from resting for leaks so only time will tell.”
We apologize for any inconvenience or delay.
I have sent you an email to further discuss any of your concerns.
We have refunded the returned Items today and you will receive the refund amount within 3 - 5 working days.
If you can have any questions, please feel free to ask at our email address customer.service@bathroommountain.co.uk.
We do care for our valued customers.
Regards,
IMRAN
“We had to send the toilet back still awaiting a refund.
Make sure you measure for the full length as one picture has only measured to the base of the pan”
We apologize for any inconvenience or delay.
I have sent you an email to further discuss any of your concerns.
We have refunded the returned Items today and you will receive the refund amount within 3 - 5 working days.
If you can have any questions, please feel free to ask at our email address customer.service@bathroommountain.co.uk.
We do care for our valued customers.
Regards,
IMRAN
“Only buy if you are absolutely sure you will keep the item! Looks very cheap. The steel part stains easy with fingerprints.
The customer has to arrange it themselves to deliever it back, which costs alot! Returning the item is made difficult by bathroom mountain with their very odd rules for returning like if you put too much tape to seal it they won't return it, or if the box has any imperfections. They don't consider the state it is delivered to the customer in the first place”
We apologize for any inconvenience.
Regarding returns, our policy ensures fairness for all customers. If an item is returned within the set period and in good condition, we accept it. However, if the packaging is damaged but the item is still resalable, a 20% deduction is applied. This is because we then resell it at a discount.
We assure you, the product you receive is expected to be in the same condition as a returned one. Our return rules are designed to maintain quality and fairness, not to complicate the process.
I have sent you an email to further discuss your dissatisfaction.
Regards,
IMRAN
“All arrived well packaged and inspected as requested on arrival. However as unit was wrapped is plastic then polystyrene protection plus cardboard box it was impossible to fully inspect until time for fitting. Upon fitting it became apparent there were several hairline cracks in the marble top. Emailed customer service and they were downright rude, refusing to assist and just quoting their 48 hour inspection policy. Currently have a useless but very expensive vanity unit. Will be taking through the small claims court”
Hi Iain,
We are sorry to hear of the discrepancy with regard to the 1210 Composite Marble Top Board with double basins.
In a review of the contact with our customer service team, I understand you were dissatisfied with the initial outcome of the report. However, I can confirm that we have agreed on a replacement product and the delivery has been scheduled to take place on the next working day.
If there is anything else we can help with, please do not hesitate to contact us.
Kind Regards, Gina
