“Great radiator great price but key part missing.
I am looking at fitting this at the weekend, however I ordered matching values, which were out of stock.
So I either need to fit with standard valves or wait for the ordered ones to arrive.
When ordering nothing said out of stock. Since ordering and delivery I have nothing to say when I will receive the valves or when they will be back in stock, so on back order and awaiting any kind of update.
Not great really.”
Thank you for taking the time to leave your review.
We’re sorry to hear the matching valves are out of stock and that this wasn’t clear during ordering. We understand how frustrating this must be when you’re planning a weekend installation.
If you’d like us to look into options or provide any information you can contact our support team and we’ll assist where we can.
Kind regards,
Team Bathroom Mountain
“Item arrived damaged. Small dents that I only noticed as I was installing. I asked for a partial refund and got told because I was in the middle of installing it on my photos that meant I accept the condition it was in.
Also I hadn’t opened the box until I was ready to install a couple of days later. Apparently this was outside the refund window. Terrible company that would prefer to swindle its customers than pay a small amount of compensation for their faulty product.”
Sorry to hear your item arrived damaged and that the refund discussion didn’t meet your expectations.
Please contact our support team with your order number and photos of the damage so we can look into this further.
Kind regards,
The Bathroom Mountain Team
“Radiator seems okay but not happy with the free £10 scam. They offer you this when you sign up but not possible to redeem!! So how honest and trustworthy are they.”
Thank you for your feedback.
We offer a £10 discount on orders over £300, and the code is sent directly to your email after signing up on our official website only. Please note that any codes advertised on third-party websites are not affiliated with us and cannot be used.
Please let us know if you need any further help.
Kind regards,
Team Bathroom Mountain
“Item received was not what was ordered - haven't got around to returning it yet! Staff member at store was lovely, helpful and ordered the right thing but we got something different.”
Thank you for your feedback.
Sorry to hear you received the wrong item. It’s good to hear the store staff were lovely and helpful.
Please let us know if you need anything further.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
We are sorry to hear the radiator arrived with marks and scratches. We can see this has now been resolved for you.
Please let us know if you need anything further.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
We are sorry to hear there was a small scratch on the item. We can see this has already been replaced.
Please let us know if you need anything further.
Kind regards,
Team Bathroom Mountain
Thank you for your review, Helen.
We're sorry to hear about that and can see that a replacement was delivered to you.
Please let us know if you need anything further.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
I am sorry to hear about the initial issue with the damaged item.
I can confirm that a replacement has already been delivered on 6th July. We do apologise for the inconvenience caused during the original delivery process.
If you need any further assistance, please do not hesitate to contact us.
