“one of the doors was cracked on the corner - maybe need to package it a little more or use safer delivery team. otherwise looks good and lots of storage. hoping to get a new door sent to change the damaged one.”
We are so sorry to hear this as we never wish our customers to have such an experience.
I have sent you an email to further check this issue to be resolved.
We shall be waiting for the images at our email address at customer.service@bathroommountain.co.uk, so we can resolve this as soon as possible.
If you have any other questions, please feel free to ask.
Regards,
IMRAN
“Lovely radiators but if I'd known when I was ordering that delivery was going to be kerb side delivery I wouldn't have ordered them. Delivery arrived at 9.30am which was great but driver left both radiators on drive I was on my own and couldn't move them he wouldn't help me so they were left on drive all day till my husband and son came home from work at tea time.”
We do apologize for the inconvenience you have faced due to the delivery service.
All of our pallet deliveries are kerbside but will escalate this further to the courier service.
We once again apologize for your inconvenience. I have sent you an email to further discuss, If we can resolve this concern of yours to your satisfaction.
Regards,
IMRAN
We sincerely apologize for any inconvenience, we never wish our customers to have such an experience.
I have sent you an email to talk more about your website journey and also about any of your return policy-related concerns.
Our return policy has complied with industry standards, where you can return any item within 28 days.
If you have any other questions, please feel free to ask.
Kind Regards,
IMRAN
“It looked really nice for about 2 days and matches the vanity unit but having a bath panel made of a material that can't get wet is ridiculous. Customer service were very good and refunded straight away but we still have lost the cost of getting it fitted, and now getting it taken out and a new (not matching) one fitted. The material soaked up the water that dripped from the shower and the finish has blown.”
We apologize for the inconvenience.
We never wish our customers to have such an experience.
We never wish our customers to have such an experience. Where we have sent you the Acrylic Straight Bath Front Panel as a replacement and issued a refund as well.
All these items are water resistant but not water proof.
If you have any other concerns, please feel free to ask.
Regards,
IMRAN
We apologize for the inconvenience.
We never wish our customers to have such an experience.
We have reviewed your concern, where you have already installed the item which comes under the acceptance of the good, so we always suggest our customers to first check the items and any issues before installation please confirm back to us.
I have sent you an email to further discuss this to resolve as soon as possible.
We do care for our valued customers.
Regards,
IMRAN
We are so sorry to hear about your experience with our customer service, but I'm glad to know you appreciate our product quality as we never compromise on both product quality and the best customer support.
I have checked your concerns in detail and we do apologize once again for the delivery delay-related issues.
We are always there for our customers and If you have any concerns please feel free to share them at customer.service@bathroommountain.co.uk.
Regards,
IMRAN
