Thank you for your feedback. We're sorry to hear about your experience and that the replacement shelves were not suitable for your cabinet.
We understand your disappointment and appreciate you taking the time to share your comments. If you'd like to discuss this further, we'll be happy to help.
Thank you for your feedback. We're sorry your item arrived damaged, but we're pleased a replacement was arranged promptly.
We're sorry the delivery service didn't meet your expectations. If you'd like to discuss this further, we'll be happy to help.
“I’m honestly shocked by my experience with Bathroom Mountain. I ordered four radiators, and unbelievably,three of four arrived damaged. Two chipped, one warped. With installers already booked and paid for, I had no choice but to fit them, meaning I’m now stuck with them through no fault of my own.
What makes this worse is the company’s response. After days of back‑and‑forth, the “solution” offered was a £110 refund for all three damaged items or replacements but of course, that’s another days labour in this climate which is so incredibly high. That doesn’t even begin to cover the loss, the inconvenience, or the fact that the products arrived in a condition that should never have passed quality control.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, these were not that. Yet Bathroom Mountain has shown little urgency, little accountability, and absolutely no willingness to offer a fair resolution. I’ve asked to speak to management constantly to no avail.
I’ve had to escalate this myself, involve my card provider, and chase repeatedly just to be heard. It’s been exhausting, disappointing, and frankly unacceptable.
I would strongly urge anyone considering ordering from this company to think twice. My experience has been nothing short of a nightmare, and I’m still waiting for Bathroom Mountain to do the right thing.”
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your order and the inconvenience this caused.
We understand your frustration and appreciate you taking the time to share your experience. If you'd like to discuss this further, we'll be happy to help.
“The item was not delivered on the delivery date. I was emailed to say it would arrive the next day. The next day I got an email to say the item was damaged and a week later, I still haven't heard from the company and I have an incomplete bathroom.”
Thank you for your feedback.
I am sorry for the inconvenience caused.
I have checked the order details and can confirm that the pan was delivered on 26th June.
We do apologise for the delay and any confusion experienced during the delivery process. If you require any further assistance, please let us know and we will be happy to help.
“I can’t provide much of a review as I have had 3 cisterns delivered to me so far and each one arrives broken in the same place. This is after being told they are quality checked prior to leaving storage. This has delayed my bathroom being completed by a number of weeks”
Thank you for your feedback. We're very sorry to hear about the repeated damage to your deliveries and the delays this caused to your project.
We understand your frustration and, if you'd like to discuss this further, we'll be happy to help.
Thank you for your feedback. We're sorry to hear you experienced difficulties during installation.
We appreciate your comments and, if you'd like to discuss this further, we'll be happy to help.
Thank you for your feedback. We're sorry to hear the product didn't meet your expectations.
We appreciate your comments and, if you'd like to discuss this further, we'll be happy to help.
“Ordered with another mirror cabinet and got messed around with delivery. Order cancelled, awaiting refund. Bathroom Mountain need to re-think their logistics partner.”
Thank you for your feedback. We're sorry to hear about the delivery issues and the inconvenience this caused.
We understand your frustration and, if you'd like to discuss this further, we'll be happy to help.
