“This item was unfortunately defective, it leaks from both the bottom and the attachment hand shower. Tried to fix this but plumber has informed us its a defective item. Called customer services who were unable to help or offer any refund. Item is also now out of stock. Now left with a faulty shower which leaks and drips all the time so very disappointed. Will not use this company again due to this particular issue, even though the rest of the items ordered were fine.”
We are very sorry to hear that you have had a bad experience with the shower panel on this occasion.
Thank you for discussing this with me personally this evening, So we can assist in resolving this swiftly for you, please could you provide an image or video capturing this. Once we have this, we can happily help resolve this for you.
Kind Regards
Matthew
Thank you for your review.
We are sorry the correct item wasn’t sent and I can see we have issued the correct item as a replacement.
We are sorry for any inconvenience this may have caused.
If there is anything else we can do to help please do not hesitate to get in touch and we will happily help.
Kind regards
Matthew
“Ok for the price.....but extra cuttings out not expected - one piece was damaged, however excellent customer service sent out a replacement.
BUT a pity the delivery company used (TUFNELLS) took almost a week to deliver......,,”
Thank you for your review.
I am very sorry to hear your order initially arrived damaged, and then the replacement did not arrive as scheduled. I will certainly pass this across to our courier to investigate what caused the delay. In the meantime, as a gesture of goodwill and as an apology for the inconvenience caused I have reimbursed part of your roder for you. Please accept my apologies once again.If there is anything outstanding that we can assist with, pelase do not hesitate to contact us.
Kind regards
Rebecca
“The cabinet is nice but it is not the grey colour you see in the photo it looks more like a blue/grey! A bit disappointed with the overall service! The delivery driver made rude comments about my brand new house too! Customer care team weren’t helpful either! Over all really disappointed and now I have a cabinet that doesn’t go with my bathroom furnishings. Bathroom Mountain have made such a faff out of returning it and delivery was soooo expensive. What am I supposed to do!”
“This was a replacement bath which wasn't delivered 3 days in a row. After speaking to the manager on good Friday I was told the depot was shut. The bath then turned up Friday morning, luckily someone was home. I was told that after all the missed deliveries and non existent communication that there would be a " gesture of good will" as our work has been delayed costing us more in labour plus people booking time off work to wait for the deliveries. However no " gesture" has been made at all. Would never use this company again. We are now even more out of pocket and a late apology is all we were ever offered.”
Thank you for your review.
Please accept my apologies for the delay and thank you for taking my phone call this morning and I am very happy we have come to a suitable resolution for the gesture of goodwill we spoke about.
If you need anything in the future please do not hesitate to get in contact with me.
Kind Regards
Matthew
“Quality seems ok but delivery service was absolutely appalling! Guaranteed day delivery booked. Took day off work, no delivery! I had to make contact with the customer service team before being promised delivery the next day. Yet again, no delivery but no contact made from customer service team. Took another stroppy email before anyone made contact with me to say delivery would be the third day! Several phone calls and empty promises later, finally took delivery. Can't comment yet on quality of item as it hasn't been fitted. To be fair, quality seems ok.”
Thank you for your review.
I am very sorry to hear of your negative delivery experience and for the level of service, you have received on this occasion. I have raised an internal investigation with the courier to determine what happened in relation to your delivery. I can see we have since refunded your delivery charge as an apology for the inconvenience. If there is anything else outstanding that I can help you with, please do not hesitate to contact us.
Kind regards
Rebecca
Thank you for your review.
I am sorry to hear you are unhappy with your purchase. I can see we have spoken with our technical team who have liaised with the manufacturer. The manufacturer has advised there are no seals, however, the washers are already attached. We appreciate the feedback and I will pass this back to the manufacturer to review.
If there is anything else outstanding that we can help you with, please do not hesitate to contact us.
Kind regards
Rebecca
