“Ease be aware that toilet fixing kit is not included, you can buy it in Toolstation for £2.99 but there was nothing on description that fixing kit is not included, i checked description several times befire i bought it to make sure i got everything i need but there was nothing that it's not included... im dissapionted as paying +£500 for toilet set, you woud expect at leat info whats not included in such expensive set...”
Please accept my apologies that this information was not made clear at the time of purchase.
We will certainly take your feedback on board, to help improve our services going forward.
If there is anyhing else outstanding that we can assist with, pelase do not hesitate to contact us.
Kind Regards
Rebecca
I am very sorry to hear of your negative experience with us. We aim to offer first class customer service, and I can only apologise that we fell short on this occasion.
I would further like to apologise for the delay in issuing your replacement part. Once the part is requested, it can take 3-5 days for the part to arrive with you.
I sincerely hope the part arrived with you safely. If there is anything outstanding that we can assist with, please do let us know.
Kind regards
Rebecca
