“I have used Bathroom mountain many times and have always been impressed, but I ordered a black column radiator and received a damaged radiator which was replaced promptly, unfortunately the second radiator was also damaged and then the third. I have now received a full refund. I have now ordered a Screwfix radiator which looks identical but was £50 less and in perfect condition.
Will continue to use bathroom mountain but maybe not for column radiators.”
Thank you for taking the time to share your feedback and for your continued custom with Bathroom Mountain. We are very sorry for the repeated issues you experienced with the radiator deliveries, and we fully understand how frustrating this must have been.
We can confirm that this matter has now been resolved. We are sorry that the experience did not meet the standard you have come to expect from us.
We truly appreciate your honest feedback and your continued support, and we hope to assist you again in the future.
Kind regards
The Bathroom Mountain Team
“Pathetic service and a waste of space for selling a shower they didn’t have in stock. If I didn’t call to ask where my shower was i would still be waiting for delivery and they sent an email saying it’s coming next day with a time frame. So why is this company allowed to trade this way.”
We are very sorry to read your comments and apologise for the frustration and inconvenience caused.
We can confirm that this matter has now been resolved, and we appreciate you bringing it to our attention. Your feedback has been shared internally so we can improve our processes and communication going forward.
Thank you for your patience, and please accept our sincere apologies for the experience you had.
Kind regards,
The Bathroom Mountain Team
We are sorry for the delay and the inconvenience caused. We can confirm that the item has now been replaced and successfully delivered.
Thank you for your patience while this was resolved, and please accept our apologies for the disruption. If there is anything further we can assist with, please do not hesitate to contact us.
Kind regards,
Bathroom Mountain Team
Thank you for your feedback. We're sorry to hear you've experienced delays with your delivery.
If you're still waiting for your order or need any assistance, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to look into this for you.
“Although the cabinet is pretty and big, the lighting is ectremely dim. It can be used for mood lighting in a bathroom, but not for any needs like makep application or shaving, which is why we purchased it. It took forevev to receive, as the carrier was terribly inept in delivery. In th end, we had to drive and pick up frpm the carrier depot, only toreceive a sub par item. Kept it because we drilled through naturalstone to put it up in our bathroom. I would warn buyers about these issues. Sadly, it is too expensive to be unusable.”
Thank you for taking the time to leave a review. I’m pleased that we were able to speak this afternoon to discuss the matter further.
We apologise that the lighting on the mirror you received is not as expected. As discussed, this is not the usual case.
I’m glad that a suitable resolution was provided and that you’re happy with the outcome.
Best wishes,
Bathroom Mountain Team
Thank you for your feedback. We're sorry to hear that the mirror hasn't met your expectations and that you've experienced an issue with the pulley mechanism.
If you're still experiencing this problem, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to look into this and help resolve the issue.
Sorry to hear it didn’t fit and that you’re unable to return it. If you’d like us to look into options, please contact our support team and we’ll be happy to help.
Kind regards,
Team Bathroom Mountain
We're sorry to hear your mirror arrived damaged and you haven’t had a response.
If you’d like us to look into this further, please contact our team and we’ll be happy to help.
Kind regards,
Team Bathroom Mountain
