Thank you for your feedback. We're sorry to hear you're still experiencing an issue with your mirror cabinet.
We're pleased to hear you're already in contact with our Customer Service team, and we hope to have this resolved for you as soon as possible. If you need any further assistance, please don't hesitate to contact us at customer.service@bathroommountain.co.uk.
Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery service and that your experience didn't meet your expectations.
We appreciate your comments and would like the opportunity to put things right. If there's anything we can help with, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to assist.
“great looking product but alas one of the lower poles was slightly bent which was not noticable until it was installed but otherwise functions well and looks very stylish”
Thank you for your feedback. We're pleased to hear you're happy with the appearance and overall performance of the product.
We're sorry to hear that one of the lower bars was slightly bent. If this has caused any ongoing issues or there's anything we can help with, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to assist.
“No issue with the product, the delivery however was shocking. Didn't arrive until day 3..... i had a very unhappy tiler and plumber. Did refund delivery but that dosnt compensation for 2 days lost work for the tiler and plumber”
Thank you for your feedback, and we sincerely apologise for the delay in delivery. We understand how frustrating it can be when the product arrives late, especially when it affects your fitters' schedules.
We always advise customers not to book fitters until the full order has been received to avoid any extra costs. We have refunded the delivery charges as a gesture of goodwill, and we regret the inconvenience this caused.
If you have any further concerns, please don't hesitate to reach out.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
We’re sorry to hear your delivery arrived three days late. This isn’t the experience we aim to provide. We’ll review what happened to prevent a recurrence and assist if you need any follow-up.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback. We’re glad to hear that you like the cabinet. We apologise for the initial issue with the glass front. Please note that the product has been replaced, and we hope it meets your expectations.
If you encounter any further issues or have any concerns, please don't hesitate to let us know. We’re here to help!
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
We’re glad to hear the radiator looks good. Since it’s for another property, we understand the need for proper planning.
If you’d like any guidance on installation or if you need support transferring any guarantees, please don’t hesitate to reach out to our Customer Service team at customer.service@bathroommountain.co.uk and we’ll be happy to assist.
Kind regards,
Team Bathroom Mountain
“Unfortunately I have still not received my bath panel I ordered as it’s been ‘lost’ whilst out on delivery. Also it is now out of stock, so waiting to see if it comes back in stock.
I was also not impressed with the delivery of my bath and shower screen. I was given a 2 hour slot but this came and went. 2 hours after my slot I had the delivery men at my door. No contact at all from them even though it was very late and I was told I would get a phone call to say they were on their way. Their tracking system also said they were 30 minutes away when they were at my door.
I do have to say the men in the shop are very helpful and polite but the delivery really needs to be sorted as I feel reluctant to order again from yourselves .”
We are very sorry to hear about your experience and apologise for the inconvenience caused with both your delivery and the missing bath panel. This is certainly not the level of service we aim to provide, and we completely understand your frustration, especially regarding the delayed delivery slot and lack of communication on the day.
We have now reached out to you directly to discuss this further and provide a resolution. Thank you for bringing this to our attention, as your feedback helps us improve our service.
Kind regards
Bathroom Mountain Team
