Thank you for your feedback. We're sorry to hear that you didn't receive your order and understand how disappointing this must have been.
If this issue is still unresolved, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to investigate and assist you.
“Placed order eventually on the website. Told it was going to be delivered on a certain date . But did not arrive only to be told it is out of stock again. Waited for it to come back into stock a few days later we received the cabinet but the store ordered the wrong colour way .so said would orfer the right colour for it to be out of stock again . So opted for a refund and we had to settle on a cabinet to get the job of the new bathroom suite completed. Not happy with it as fitter has had to change all the wiring . Very poo quality. Hope it does not break . I don't think an I pad covers my disappointment.”
Thank you for your feedback. We're very sorry to hear about your experience with the delays, stock issues, incorrect item, and the problems you encountered with the replacement cabinet.
This is not the level of service we aim to provide. If there's anything further we can do to help, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to assist.
“Like so many others, the cabinet arrived broken (all three mirror doors broken and surrounding lighting trim). Awaiting a replacement and have had to dispose of the broken cabinet ourselves (it is large). The packaging was very comprehensive so I can only imagine the fault is with the design of the cabinet itself which clearly does not like to be moved. We will give it one more try only.”
Thank you for taking the time to share your feedback.
We are truly sorry to hear that the cabinet arrived damaged and for the inconvenience caused, particularly having to dispose of such a large item. We fully appreciate how frustrating this must have been.
Having reviewed your order, we can see that this has now been refunded. Please accept our sincere apologies for the experience you have had. This is certainly not the standard we strive to deliver.
If you decide to place another order with us and require any assistance, please do not hesitate to contact our Customer Service team. We would be more than happy to support you.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback.
We are sorry to hear that you feel the pipe was overpriced for its size. We always aim to ensure our pricing reflects the overall quality, materials, and current market conditions, whilst remaining competitive.
If you would like us to review this further or discuss your concerns in more detail, please feel free to contact our Customer Service team and we will be happy to assist.
Kind regards,
Team Bathroom Mountain
Thank you for your message. I’m sorry to hear the mirror cabinet arrived damaged.
We are sorry to hear that you received a damaged mirror cabinet initially. Having reviewed our records, we can confirm that this was replaced for you.
We sincerely hope the replacement has met your expectations. Should you experience any further issues or require any additional assistance, please do not hesitate to contact our Customer Service team and we will be more than happy to help.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback. We're sorry to hear your order was left at your front door without the driver notifying you, and that the box had become wet.
We appreciate you bringing this to our attention. If the condition of the packaging or product caused any issues, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to assist.
“Bathroom mountain have sent me a radiator with no legs so I cannot use it. I've emailed them to ask for this to be rectified some time ago and no response.
Now they've asked for a review... well, here it is and it's not good!
Please get in touch to put this right!”
Thank you for your feedback. We're sorry to hear your radiator arrived with missing parts and that you were disappointed with the service you received.
This is not the experience we want for our customers. If your issue is still unresolved, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to look into this and help.
“Orders for next day delivery, didn’t come , called them and they said next day , didn’t come called again and told it was scheduled for a Saturday ( no one at work on a Saturday so after mush deliberation they managed to change me delivery address for the Saturday, and guess what it didn’t turn up , went to b&q and got 1 instead.”
Thank you for your feedback. We're sorry to hear about the delays with your delivery and the inconvenience this caused.
We understand how frustrating it must have been, especially after making alternative arrangements. If there's anything we can still help with, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to assist.
