Thank you for your feedback.
We are sorry to hear that your item arrived damaged, as this is not the standard we aim to deliver.
We will be reaching out to you directly to review this further and assist in resolving the matter.
If you need any further assistance, please do not hesitate to contact us.
Warm regards,
Team Bathroom Mountain
“Unpacked the product and hung on the wall. Frustrating to see through the frosting at the edge inconsistent sealant used on the inside to hold the glass in place is visible. Makes the product look cheap and tacky.”
Thank you for your feedback.
We’re sorry to hear about the edge sealing issue and that the frosting makes the unit look cheap. This isn’t the experience we aim for.
We will be reaching out to you directly to review this further and assist in resolving the matter.
If you need any further assistance, please do not hesitate to contact us.
Kind regards,
Team Bathroom Mountain
“I had been purchasing from them lots of tiles and found that I could have gotten a discount while I have been paying full price . I asked them if I could get a discount on the previous transactions I was told no”
Thank you for your feedback. We're sorry to hear you were disappointed regarding the discount on your previous purchases.
We appreciate your continued custom and understand your frustration. If you'd like to discuss this further, we'll be happy to help.
Thank you for your feedback. We're very sorry to hear you received the wrong item and that you've experienced delays with the replacement.
We understand how frustrating this must have been, especially after your purchase. If you'd like to discuss this further, we'll be happy to help.
“Recieved mirror - when opened - smashed - no refund 48hr return policy
Second mirror arrived opened - smashed - third mirror arrived ok.
As a customer who has spent a lot of money with you recently, I was extremely disappointed and upset that I had to pay twice for a fragile item your company clearly doesn’t check properly before leaving your warehouse, or your courier company doesn’t take care when transporting.
The customer service person I spoke to was quite rude, and left his phone on when the call had ended, and went on to talk to his colleagues about me in a disparaging way. Totally unprofessional and entirely disappointing.
I would not recommend your company to anyone !!!!”
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you have faced with your order, and I truly understand your frustration.
Please know that I have personally reached out to you to discuss your concerns and resolve the issue to your satisfaction. We are committed to providing a positive experience for all our customers, and I appreciate your patience as we work through this matter.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Team Bathroom Mountain
“After waiting a week for a countertop basin and a delayed delivery I received my order smashed in many pieces within a box, the sink had no protective wrapping. I’d be hugely grateful if you could send me a new one please.”
Thank you for your feedback. We're very sorry to hear your basin arrived damaged and understand how disappointing this must have been.
If this issue is still unresolved, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to arrange a resolution.
“Ordered 2 mirrors, both arrived, one shattered and the other fine but when you hang it in the wall, the lights go on but won’t go back off, both items are faulty but I am expected to pay for the collection ! Cowboys.”
Thank you for your feedback. We're very sorry to hear that your mirrors arrived damaged and with a fault. We understand how disappointing this must have been.
If your issue is still unresolved, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to assist.
“We would never use this company again after the fiasco we had.
Short version - ordered a unit. Wasn’t in stock but they had a restock date and agreed delivery. Waited in, last minute got a message to say delivery delayed.
Then a new delivery date. Again waited in with electrician waiting for unit to fit it . Order arrived. Wrong unit.
Called them, they ordered the wrong unit (we did it in store-so their mistake)
Tried to re oder as had electrician on site finishing our build. They wouldn’t dispatch the new one until they had the old one back. Even though it was their mistake. But the right one is in stock. Advised we had to pay for new one, then return the old one (40 miles away nearest store)
Ordered and paid for new one, said they would send a bank payment link. Never arrived. Called them again (same day) item out of stock now ..
Ffs - so we ordered a lesser unit which we were not so keen on but at this point just wanted to get it bought and fitted.
Took unit back to MK store dealt with Mark whom to be fair was a nice chap and quite new to the role. He seemed helpful enough but shouldn’t have to deal with this companies incompetence. Another customer was complaining whilst I was there so clearly I’m not alone.
Paid for lesser cabinet, got refund within a couple of days of the initial cabinet- got delivery date for following day. Waited in- text message delivery delayed .
Electrician left site no unit - eventually unit arrived, got electrician back to fit it.
The whole event was stressful, time off work wasted, electrician messed about.
Would NOT recommend this company.”
Thank you for your feedback. We're very sorry to hear about your experience and the inconvenience caused by the delays, incorrect item, and replacement process.
We're pleased to hear that Mark in our Milton Keynes store was helpful.
If there's anything further we can assist with, please contact our Customer Service team at customer.service@bathroommountain.co.uk, and we'll be happy to help.
