Thank you for your feedback. We're sorry to hear you were disappointed with the timing of our review invitation.
We appreciate your comments and will take your feedback on board as we continue to improve our customer experience.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback. We're sorry to hear you were disappointed with the timing of our review invitation.
We appreciate your comments and will take your feedback on board as we continue to improve our customer experience.
Kind regards,
Team Bathroom Mountain
Thank you for sharing your experience. We’re sorry to hear that the service not the best.
If you’d like us to look into this further, please contact our team and we’ll be happy to help.
Kind regards,
Team Bathroom Mountain
“I requested this item in brass due to a missing part from my original order. When the item was received it was chrome not brushed brass which is no use at all to me. Yet another error with my very disappointing order from Bathroom Mountain”
Thank you for your feedback. We're sorry to hear the item arrived in chrome instead of brushed brass and that this has been disappointing.
If you’d like us to look into this further, please contact our team and we’ll be happy to help.
Kind regards,
Team Bathroom Mountain
“The packaging was all ripped, but luckily the shower tray was perfect. The delivery assistant had to tape the box up before he could get it out of the van as it was so badly damaged. We watched the video from the delivery firm AIT which showed a delivery to inside our property, so we assumed delivery was inside our property. I explained to the driver and the delivery Manager we wanted the shower tray delivered to a ground floor flat which was empty instead of our flat on the fifth floor. My husband tried to get the driver to the nearest entrance to the flat, but he insisted on parking further away than necessary and the delivery assistant had quite an unnecessary walk carrying the item. I wouldn't buy from Bathroom Mountain again. We are having a lot of stuff delivered and no other driver has been so unhelpful to my Husband, the customer. You need to change your delivery firm.”
Thank you for your feedback. We're sorry to hear about your delivery experience and the condition of the packaging, although we're pleased to hear the shower tray arrived undamaged.
We've reached out to you directly to gather some further information so we can investigate this with our delivery partner. We look forward to speaking with you.
Kind regards,
Team Bathroom Mountain
Thank you for your feedback. We're sorry to hear you haven't received your order.
We can see that the parcel was marked as delivered to the location requested. If you still haven't been able to locate it, please feel free to get in touch and we'll be happy to investigate further.
Kind regards,
Team Bathroom Mountain
“Made a purchase on the 23rd of june 2026, on the 24/06/26 the order status was apparantly complete and delivered. Chased up the order via a phone call to stoke branch ony to be acused of recieving the tap from courier at a unknown location. Later in the call she admited that no item was magically collected and that i will recieve my product the next day but its already been a week. Complete bullshiters, rude and totally careless just after your money then you'll be messed around like some loser.”
Thank you for your feedback. We're very sorry to hear about your experience and the frustration this caused.
We can see that a replacement order was sent to resolve the issue, and we apologise for the inconvenience caused by the delay and miscommunication. If you'd like to discuss this further, we'll be happy to help.
Kind regards,
Team Bathroom Mountain
Thank you for your review.
We’re sorry to hear it’s not fitted yet. If you’d like any help or guidance, please let us know.
Kind regards,
Team Bathroom Mountain
