“All details for drop off & collection was clear and worked well. Still waiting for a receipt however for the £20 late collection fee tha HAD TO BE PAID IN CASH”
“A decent quality service of valet meet and greet parking at Heathrow. They are pretty good at communication when you ring them. I did, however, have to ask them several times to repeat themselves due to very heavy foreign accents. When it came to needing to pay for an extra day of parking, they put a phone into my hands for me to type in my credit card info. I was not comfortable doing this on someone else’s phone! Someone, please introduce these people to contactless payment! Otherwise, if you have no other issues like delayed flights, then these people are fine.”
“Very little to say really. Followed instructions given and everything ran like a well oiled swiss watch. Staff were very friendly and helpful.
On this basis I would recommend the company ,but I would strongly recommend you read the conditions carefully to ensure they suit one's individual requirements , especially the bit about damage to the vehicle whils in the hands of the company.”
“Smooth handover of vehicle, both when we departed and when we returned. Very polite staff, both on the phone and the drivers.
Plus point is that the cost of the car parking ticket is included (unlike some companies).
Very impressed, will use again.”
“We had to change our drop off and collection times due to flight delays. This was easily done. The attendants were prompt and polite. Excellent service.”
“Excellent service
Clear easy to understand communication
There was a slight delay in collecting the car from us at drop off, but that was handled by their staff by appropriate communication”
“Very smooth operation. It all worked very nicely both drop off and return. One small mention would be that it is difficult to hear the operator when calling in 30mins before expected arrival. Directions are unclear. For anyone who hasn't used APH or Park Giant before it is easy to go to the wrong level in the multi storey car park.”
