“Absolutely appalling service and attitude. Advised I would be charged £30 for change of flights. Asked for an invoice but just given bank details. Then told I could pay cash and a receipt given. Upon landing at Heathrow and turning my phone on multiple calls from the driver wanting updates on progress through the apart, 6 calls in total. During one he told me that he needed £30 cash so asked him if he had a receipt. He replied, we don't give receipts, customers trust us. When we met the driver outside, he asked directly for the money and stated he would not give me the keys until I paid. Eventually I was sent an email which had the wrong dates and no description of what the £30 was for. The driver continued to be rude and said this is the proper with "you people" then said we have a tommy robinson here. At no point was i rude or aggressive but did continually request a receipt. Stay clear of this company and if APH recommend or advertise this companies details stay well clear.”
Dear Mr Boughen,
We’re really sorry to read about your experience when parking at Edward Lloyd. We understand how upsetting and uncomfortable this must have been, and we’re very sorry that the service you received fell short of what you should expect. Your feedback has been logged and shared so it can be looked into further.
In relation to the charge, you contacted us on 02/01 to explain your concerns, and one of our advisors confirmed at the time that we were happy to cancel the booking and provide a full refund. You were also advised that you could contact us again should you wish for the booking to be reviewed further.
We’re genuinely sorry for the experience you had. If you wish to take this further, please email us and we will be happy to investigate this further for you.
Kind regards,
The APH Team.
“Great service. Took any stress out of travelling. Guys were on time to collect and drop off, friendly, kept in communication with us. Car return in same state we handed it across in. I will definitely use this service again.”
