“This is the 4th time using Edward Lloyd, grateful communication on every occasion. Not sure why the ice scrapers were moved from the door sleeve but other than that very good.”
“Service was very good. However, when we dropped the car off at Heathrow, Terminal 3 car park, we were then told that the drivers could have picked up our cars from the hotel, to save us going to the airport altogether. This would not only have saved us £7.50 in car parking charges, but also about an hour of our time. This feature, if offered, needs to be made aware to customers dropping their cars off.
Also, one other criticism, was that we struggled to find a parking space when dropping the car off. It was also very full when we arrived back from holiday to collect the car. I think more space or a less congested area should be made available for pick up and drop off of vehicles.”
