“Poor service, poor communication.
Our flight was delayed and they immediately charged us 40 pounds for a delay of a day. Then we arrived at the car park and were told we were only allowed to pay in cash and the only cash machine available we one that also charges you for withdrawals.
Won’t be using again.”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience fell short of expectations.
We appreciate how frustrating it must have been to face an additional £40 charge following a flight delay, particularly when the circumstances were outside of your control. We also understand your disappointment at being advised that payment could only be made in cash, especially when the available cash machine charged a withdrawal fee.
Additional charges for late returns can vary depending on the parking provider and the length of the extended stay. However, we appreciate your concerns regarding how this was communicated and the payment options available to you at the car park.
We’re sorry that the overall experience has left you feeling that you would not use the service again, and we appreciate you bringing your concerns to our attention.
Best regards,
The APH Team
“I gave it four stars because they do not have a desk in the Meet & Great area at Heathrow like some other parking companies which means there is more chat via the phone to confirm delivery times. Other than that everything went ok and the car was delivered to me in the same conditions. The price was the cheapest M&G I could get at Heathrow”
“Efficient, friendly. Only criticism is that it is impossible to judge arrival time at most times of day on M25! When I rang 30 minutes out I was in line to be 20 minutes earlier than expected. With traffic hold ups developing, I actually arrived at the pre-planned time.”
“They tried to get £40 cash on day of arrival as they said it was 28th even though my confirmation said 29th. It wasn't until I sent a screen shot he apologised. I find this appauling and he tried to con money out of me. Most people would just pay as they thought they had it wrong. Also you then have to pay the carpark ticket each day and then we waiting for ages for someone to us at the car. Very disappointed and am going to pursue complaint.”
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and completely understand your concerns regarding the additional payment you were initially asked to make, particularly as your booking confirmation showed the correct arrival date.
We are also sorry to hear about the issues you experienced with the car park tickets and the length of time you were kept waiting for assistance.
From what you have described, it is possible that there was a misunderstanding or administrative error, such as an incorrect arrival date being recorded on the car park’s system or arrivals list. We are sorry that this resulted in you being asked for an additional payment and understand why this would have caused concern at the time.
Please accept our apologies for the inconvenience and disappointment caused by your experience.
Best regards,
The APH Team
“Brilliant service from start to finish. Everyone we dealt with was incredibly helpful, friendly and polite, which made the whole experience really easy and stress-free. It’s always nice to receive such genuinely good customer service.
We wouldn’t hesitate to use Edward Lloyd Parking again and would happily recommend them to anyone. Thank you for making everything so straightforward!”
“⭐⭐⭐⭐⭐
Excellent service from start to finish. Really responsive, organised and easy to deal with. Our car stayed in the same place for the full three weeks, which was really reassuring. Everything was hassle-free and exactly as promised. Would definitely use them again!”
