“Staff were very polite and courteous. The whole thing was very convenient. no delays. worked out slightly cheaper overall compared to other options. Only thing is, we needed to pay for the parking on both sides, which added to the cost for us!”
“We were not advised we would be passing into a low emission zone who ch meant we were hit with a £90 fine! The company should be advising users to be aware of this.”
We’re sorry to hear about your experience and understand your frustration at receiving a fine following your journey.
We do advise during the online booking process and within the booking confirmation email that ULEZ charges may apply where applicable. For Heathrow bookings, we also send a separate email in advance to highlight potential ULEZ charges for vehicles that may be affected.
We’re sorry if this information did not feel clear at the time, and we appreciate you sharing your feedback.
Best regards,
The APH Team
“Excellent on time to meet and take my car on return a call from baggage handling lift to 4 floor within minutes my car arrived very polite driver lifted my case in to the car and then I was on my way home. I would definitely use again and recommend.”
“The concept apparrently is that I should phone prior to arrival - at a time when I am driving alone on motorways with nowhere to stop. I opted to arrive early and was unaware that I would be charged £20 parking fee for 1Hr 4 mins parking. My expectation was that the meeting point would be manned.
My arrangement was by APH and I had no early opportunity to read documents etc. beforehand.”
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
While we understand that you may not have reviewed the confirmation details beforehand, we do strongly recommend checking these prior to travel, as they contain important information designed to help the process run as smoothly as possible. In this instance, the booking was made more than five weeks before your departure date, which would have allowed time to review the instructions provided.
For customers travelling alone, we generally advise using a hands-free system to contact the driver safely while en route, as outlined in the confirmation details. This helps ensure the collection process can be managed efficiently and without unnecessary delays or charges.
As it appears the driver may not have been contacted prior to arrival, combined with arriving earlier than scheduled without advance notice to Edward Lloyd Parking, this is likely to have contributed to the additional parking charges incurred.
Thank you again for your feedback, as comments like yours help us continue to review and improve both our communication and overall customer experience.
Best regards,
The APH Team
