“After picking up my car after a long haul flight I discovered once home unfortunately that 2 pairs of sunglasses and all loose change was missing from my glove box and on further inspection I could clearly see my car had been ‘gone through’
Very disappointed in the service and very questionable where my vehicle was actually kept while away!”
Dear Mr Moreton,
Thank you for taking the time to share your experience. We are extremely sorry to hear about the concerns you have raised regarding your vehicle and the items you believe were missing following your stay.
We fully appreciate how distressing and disappointing it must have been to discover that two pairs of sunglasses and loose change were missing from your glove box, particularly after returning from a long-haul flight. We also understand your concerns after noticing what appeared to be signs that your vehicle had been searched.
We take comments of this nature very seriously and would like the opportunity to investigate this further with the parking provider.
Please could you email us at reviews@aph.com, quoting your booking reference and providing any further details regarding the items you believe are missing and the condition of your vehicle? This will allow us to look into the matter with the relevant team.
Please accept our sincere apologies for the concern and disappointment caused, and we hope to hear from you so we can investigate this further.
Kind regards,
The APH Team
“We were very dissatisfied with the service. Our flight left from terminal 5 but arrived in terminal 3 which seemed to cause huge problems.
It took Edward Lloyd 1 hour and 20 mins from our call on landing to arriving with our car, which is the last thing we needed after a 16 hour flight!”
Dear Mrs Bryce,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delay you experienced when collecting your vehicle, particularly after such a long 16-hour flight.
We appreciate how frustrating and disappointing it must have been to wait 1 hour and 20 minutes for your car after contacting Edward Lloyd. We also apologise for the difficulties you experienced as a result of arriving at Terminal 3 when your departure had been from Terminal 5. This is certainly not the level of service we would expect our customers to receive.
We have passed your feedback on to the relevant team so that the issues you experienced can be reviewed with the parking provider.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
The APH Team
“Good communication. Called us 30 mins before we were booked in. We inly had to wait 5 mins before they met us at the drop iff point. Then on return we mentioned we’d landed and then when we were at baggage reclaim. Car was waiting for us on arrival. No issues. We had to pay the car park fee which was explained in the booking, just one to be aware of. No issues, would use again.”
