“Car was with you for 3 weeks - After a 22+ hour flight from Australia, we picked the car up.
As requested, we phoned on arrival, told the car would be in the car park in about 15 minutes. went through baggage collection and Border Control and arrived at the car park where we waited a further 30 minutes or so.
After a long flight, we were tired and did not notice the cracked windscreen.
But did notice how dirty the car was with mud splashes up both sides of the car and tires.
Large empty energy drink can in the centre consol, along with paper rubbish. Part of which was a car park ticket for terminal 5 car park the day before.
Can you confirm
where the car was parked throughout the 3 weeks.
Why was the car in terminal 5 car park.
and do drivers normally leave the rubbish in a clients car.
The driver did not hang around long enough for us to look around the car properly.
I can provide a picture of the cracked windscreen and the terminal 5 ticket, but rubbish was thrown away.
This is the first time we have used you at LHR and with another long flight later in the year I may look to use one of your competiters for that service.
We have used Gatwick APH with no issues at all and will use you again when we fly though there.
Regards”
“Good service, I guess we are both at fault but I never ask for Id when handing over my car keys to a man holding a clipboard in a high vis and on my return I was not ask for Id , but service and timing was good”
“Very efficient service. The driver was waiting for us when we arrived at the designated meet point and it was a very smooth handover. On our return, I rang to inform the driver we had our luggage and by the time we arrived at the car park, he was waiting for us. Would definitely use again.”
“Pretty poor on a contact view, not knowing tk ring in advance or if the car was imminent to be returned but actually it was super quick and efficient. Just let down by not being clear on instructions or details.”
“Absolutely appalled. I’ll be making a full complaint shortly but, not only did I get charged for being late on the way in (when I kept you informed of a traffic incident on the motorway) but then was repeatedly lied to on the way back by your representative on when my car was turning up. His explanation was that the new driver got lost. He eventually himself turned up an hour late, saying he got the car off the trainee and left him by the road side (seriously, that was his explanation!). Upon getting home, I found my key fob was no longer my original key fob. So, assume the actual delay was you calling key fob specialist to replace my lost key. I now have a Range Rover key for a Land Rover. I asked the driver for an explanation. No reply. So, disappointed. I cannot believe the service here.”
“There was an error with the flight number we had been provided with by our airline operator. We tried to explain this to the manager but was called a liar, he did not want to help in anyway, only demanding we have to pay the £40 extra charge.”
