“Called before arrival- was met at agreed place went on holiday had a great time landed back at Heathrow claimed baggage phone them again had to wait about 5 mins for car to arrive - brilliant would definitely use again”
“Arrival went smoothly. Return was very confusing. After ringing to say we were back I received several phone calls. At first asking if I was back (yes we rang you!), then saying they couldn't find my car. On arrival at the car park it was there, phew! But even after we were driving home some more confused calls arrived. I suspect that Edward Lloyd sub contract their service to different providers and that one person isn't speaking to another! Either way it didn't fill me with confidence despite our car actually being returned as expected.”
“We had no difficulty finding the right place to drop off our car - it was all very easy. Staff were efficient and very pleasant. We chose Edward Lloyd because their price for our fortnight away was really attractive. It was only when coming back at the end that we had a few problems, as we had forgotten the correct floor of the carpark -also we did have to wait quite a time before the car was returned, even though we had phoned twice after landing and had had to travel from Terminal 5 back to 3, from where we had left two weeks earlier. But all in all we were pretty satisfied.”
“Excellent service. I'm a wheelchair user and was travelling alone. The person meeting me was polite and extremely helpful putting my luggage on a trolley and directing me to Departures. On my return they were again equally helpful. Thank you so much, will definitely recommend to all of my friends.”
