“We use Edward Lloyd every time we fly from Heathrow.
They are always prompt for departures and arrivals and check your progress to ensure a smooth transition.”
“The phone number supplied would not work for 1hr 30 mins. I called over 12 times. Even though there were no communications, the car did not show on time despite knowing what flight I was on.
This company should have a back up number to call if the only available number doesn't work.”
“Waited ages at drop off as we were not told where to wait. If they had said wait by lift area we would have been fine. On pick up at arrivals, phoned as requested twice and they said they would be about 10 mins. 35ins later they arrived blaming the queue to get in carpark. It was not worth paying the extra for meet and greet, would have been quicker getting the transfer bus!”
“My 'Meet' was exactly as I expected. I received a call prior to my arrival to ensure I was ok for time, and to advise when the person meeting me would be at the RVP.
The return 'Meet' was not as wonderful. I followed the procedure to call once I had landed, and again when had collected my luggage. I arrived at the meet point to find my car, but no driver with my keys. He arrived a few minutes later as he had gone to pay the car park ticket.
Given how long I had been travelling I was tired, and wanted to get under way. the individual returning my car did not offer to show me around it for any signs of damage, or ask me to sign anything to say I had collected it. Not did they ask for any identification. i got into my vehicle to discover that, although the driver's seat had been moved to accommodate the driver, the memory of the electronic seat with my personal setting had been altered. Also, the steering wheel position had been changed and not returned to its original position. Also, a half empty bottle of water and used food serviettes had been left in the centre consul, and the wrapper for a family sized bar of Galaxy had been left on the passenger seat. i also discovered a plastic drinks straw in the driver's footwell. Once driving I noticed that my 'long term' fuel consumption had dropped from its normal 34-35MPG down to 26.8 MPG. this would indicate that someone had been driving my car in a manner that would be termed as 'Thrashing' or Ragging' it.
It is clear that my car was used to eat and drink within, and had been used to fulfil someone's gratification to accelerate to high speeds very quickly.”
“Booking etc and pick up and drop off info. clear and straightforward. Not quite so happy when car returned and driver got out of car and dribbled his can of coke all over gear lever gaiter, seat and drivers door seal area. Seat was set in a ridiculous position and it could have been more professional.”
“No problems with dropping the car off. On return could not get through on the number provided to let them know we had arrived despite trying continuously from landing. No alternative number to use and no rep in the car park to talk to. Not what you want when arriving home from a long haul overnight flight! No apology offered at the time and no response to emails.”
