“A good experience all round. Possibly the arrival and departure info could be a bit more explicit. On arrival back at Heathrow the employ delivering our car was very helpful.
I would see no problem with using Edward Lloyd for our next trip out of Heathrow.”
“POSITIVE: The agents who took the car from me and gave it back were very friendly and welcoming. I also appreciate the telephone call the evening before to make sure things work out.
NEGATIVE: However, three things were not optimal. (1) I could not see from my booking what terminal I had booked. I was told on the phone that I had booked the wrong one, but there was no point for me to know that, and this could have gone wrong (I am not sure how wrong). (2) It was not clearly told to me that we have to pay additional fees for entering the short-term car park (2 x £7.50). £15 is not a huge amount, but one does not like to be put in a situation to pay something they did not agree on beforehand. (3) Preliminary communication was not always smooth. I had to call while on the highway and could not understand the person due to the background noise even after stopping at the side. When I arrived, there was no information about what to do; so I had to ask random people who seemed to play a professional role. The person responsible first did not know I am coming, but found me later to ask whether I am the new person he got on his phone. Again, I am not sure how wrong this could have gone. It certainly creates some uncertainty on the client's side.
Generally, the hand-over on the fourth floor of the short-term parking at Terminal 3 of Heathrow is a bit of a procedure. It takes time and effort, such as walking across several hallways, queuing at and squeezing into several lifts. I don't think elderly people would be able to follow this without additional help. It might be a pain for families with children, too. I think this is a problem of Heathrow rather than this parking provider, though.”
