“Great service only little hiccup was having to wait for car to be brought back to airport but they apologised and was due to customer keeping them waiting”
“Everything went very smoothly. The staff were very friendly and efficient. A map of the drop off and pick up points would have been useful. We left from Gatwick North and returned to Gatwick South.”
“Great service. We went to wrong place and man patiently talked us through how to get their. Nice nan took car and explained return journey procedure all the dates were wrong so he waited and corrected everything. Overall a great experience. Thank you.”
“Perfect service as always.
Friendly and professional staff at both drop-off and on return.
So easy and stress free - would not use any other company, nor any other parking option.
100% recommend.”
“I really didn't need to start my holiday off with an argument. My instructions for Gatwick North copied and pasted here: "For departures from the North Terminal please follow the signs for "Passenger Drop-Off" taking the middle lane. Go over the pedestrian crossing and drive to the far end and stop on the right hand side of the road in the layby, opposite the Premier Inn, where the chauffeur will meet you.". I did exactly that. The guy who came to collect the car said I was parked in the wrong place. I told him that I'd followed the instructions. "No you didn't" he said. "Yes I did" I said. He said that my instructions tell me to get in the right hand lane at the Sofitel. "No they don't" I said. "Oh yes they do, you're wrong, I suggest you read them properly next time" he said. I don't like being told I'm wrong when I'm not. I suggest you sort out the instructions you send to customers and teach some customer service skills to your staff.”
