“A very good service provided by the meet and greet team. Drop car off at terminal and a short walk to departures. On arrival back a short wait for your car to arrive. A reasonable charge for a very useful service.
Cheaper than using a taxi company.”
“Had a more than 10 minute wait on initial drop off, and having not used the service before found the directions somewhat vague. Our main issue though was the nearly 30 minute wait for our vehicle to be returned at the end of our holiday. This was blamed on other customers, and we were told several times when calling to request updates that the car was on the way, when it wasn't.”
Dear Mr Garsed,
Thank you for your feedback regarding your recent APH Gatwick Meet & Greet booking.
We are very sorry to hear about the delays you experienced both at drop-off and collection. While we strive to provide prompt service, there are occasions when multiple vehicles are being managed simultaneously, which can unfortunately lead to short delays.
We appreciate your comments regarding the communication from our team and will use your feedback to review our procedures and improve the service for future customers.
Thank you for taking the time to share your experience.
Kind regards,
The APH team
“Excellent service. If you have to phone, even on route, a human will answer and help you with directions. That's quite rare these days. We wouldn't use anyone else.”
“When they say meet to drop off and pick up. The location is what three words take.regime.limit
Outside the premier inn but on the left hand side of the slip road not exactly outside the premier inn. Apart from that service was great”
