“We have used Meet & Greet parking twice now, the first time was smooth with no issues however this last time was disappointing. The drivers were friendly, informative and courteous, the person you call to collect your car upon return was not friendly and didn't seem to care we were waiting. We were told on both booking occasions there's road works so there would be delays (im sure this is said every time regardless), and at 11.30pm we had to wait 35mins from the point of calling (once we had collected bags) to the point they turned up with our car. This is not a meet and greet service. We would have been quicker parking cheaper and getting a bus. I doubt they track your flight, and clearly did not have enough drivers as many families were waiting for their cars. It was not a premium service received which we paid for. Very disappointing. If you have booked with them, call them before you collect your bags so you are not waiting.”
Hello, Mrs Edgar.
Thank you for taking the time to share your feedback and for using our Meet & Greet service.
We are sorry to hear about the delay you experienced on your return and the level of service received when contacting the team to collect your vehicle. Your comments regarding staffing levels, communication, and the overall experience have been noted and will be shared with the operator for review.
We appreciate you highlighting this and are sorry that the service did not feel like the premium experience you paid for on this occasion. Feedback such as yours is important in helping improve standards going forward.
Thank you again for your feedback.
Kind regards,
The APH Team
“Great service not only dropping off but when returning our car was waiting for us as soon as we arrived at the pick up point.
This is a service I will forever use when traveling”
