“Firstly I had to wait for 15mins for the driver only to realise he was standing in front of me and didnt approach my car. Common sense was not common at this point for him as I had approach him and ask if he was named person when he had the device in a his hand and surely should have been my number plate
Upon return had to wait 25mins for my car to be returned. My flight was 30min delayed but got the excuse of ‘well it was your flight delayed so the drivers are busy’
So as much as it was convenient to drop off and pick up and terminal the arrangements took longer than expected”
“Very efficient and prompt service.
Easy to book and the instructions to drop off and pick up were very clear and precise.
The driver was courteous and well presented and I knew my car was in safe hands.
The whole experience ensures you have a great start and finish to your trip.
The price is very reasonable for no worry and stress and the start and end of your trip.”
“Trying out a new service for the first time often comes with a mix of anticipation and expectation. In this case, the experience with the meet and greet parking service was less than satisfactory, highlighting several practical issues that impacted the overall convenience and comfort of the return journey.
Despite following the required procedure of contacting the company upon arrival at baggage reclaim, the waiting time extended beyond 30 minutes. This delay was particularly uncomfortable due to the cold and windy weather, compounded by the lack of any shelter at the pickup location. Such conditions can significantly affect traveler satisfaction, especially after a long flight when comfort and quick transitions are most appreciated.
Adding to the frustration, the second car booked under the same service faced an even longer wait, nearing an hour before arrival. Extended delays like these not only inconvenience passengers but also raise concerns about the reliability and efficiency of the service provider.
Considering these factors, the decision to revert to a more familiar parking solution, such as the park and ride with APH, which has been used multiple times annually with presumably better results, is understandable. Reliability, promptness, and comfort are critical elements that influence passengers’ choice of airport transportation services.
In summary, while meet and greet services offer the promise of convenience by eliminating the need to park and walk to the terminal, their execution must align with customer expectations, especially regarding timely pickups and shelter from adverse weather.”
Thank you for taking the time to share such detailed feedback.
We’re very sorry to hear that your first experience with the Forecourt Meet and Greet service did not meet expectations. We fully appreciate how important a smooth and timely collection is after a long journey, and waiting in poor weather conditions without shelter understandably adds to the frustration.
The delays you experienced, particularly the extended wait for both vehicles, are not the standard we aim to provide. Your comments regarding reliability, communication, and overall convenience have been noted and will be reviewed with the service provider's operational team to help improve the service.
We’re pleased to hear you’ve had positive experiences with our APH park and ride service in the past, and we completely understand your decision to return to an option you know and trust.
Thank you again for your feedback, it’s invaluable in helping us make improvements.
Best regards
The APH Team
“Super easy drop off! I actually forgot to call before arriving but the person on the phone reassured me it would be fine and within 5 minutes someone had arrived to collect my car. Upon return I did have to wait a little longer than anticipated. The card given says ring once through security and collected luggage. Some travellers like me don't carry hold luggage so the wait was a little longer but still efficient. Would highely recommend and right outside the terminal!!”
