“The car was collected from us on time at arrival and the same on our return, the car was waiting at the pick up point as soon as we came through arrivals
Very pleased with the service
Have used Aph meet and greet many times now and have already booked them for next trip”
“Call operator was really curt, and clearly on soewkerphone in a room with a lot of echo. If your job is to take calls, maybe use a headset - it was really difficult to hear the operator which led to him being annoyed.
And despite calling after grabbing bags/getting through customs, I still had to wait 20 mins for my car to arrive, which is pretty baffling on a quiet time (7pm Monday evening). Kind of ruins the point of meet and greet.”
Dear Dr. Kin-Cleaves,
Thank you for your email and for sharing your feedback regarding your recent Meet & Greet experience at Gatwick.
We are sorry to hear about the issues you experienced with the call quality and the wait time for your vehicle. Please be assured that we take feedback like this seriously, and we will be contacting the car park directly to raise your comments and ensure they are aware of the situation.
Your feedback helps us improve the service we provide, and we appreciate you taking the time to share it.
Kind regards,
The APH team
“We have used Meet & Greet parking twice now, the first time was smooth with no issues however this last time was disappointing. The drivers were friendly, informative and courteous, the person you call to collect your car upon return was not friendly and didn't seem to care we were waiting. We were told on both booking occasions there's road works so there would be delays (im sure this is said every time regardless), and at 11.30pm we had to wait 35mins from the point of calling (once we had collected bags) to the point they turned up with our car. This is not a meet and greet service. We would have been quicker parking cheaper and getting a bus. I doubt they track your flight, and clearly did not have enough drivers as many families were waiting for their cars. It was not a premium service received which we paid for. Very disappointing. If you have booked with them, call them before you collect your bags so you are not waiting.”
Hello, Mrs Edgar.
Thank you for taking the time to share your feedback and for using our Meet & Greet service.
We are sorry to hear about the delay you experienced on your return and the level of service received when contacting the team to collect your vehicle. Your comments regarding staffing levels, communication, and the overall experience have been noted and will be shared with the operator for review.
We appreciate you highlighting this and are sorry that the service did not feel like the premium experience you paid for on this occasion. Feedback such as yours is important in helping improve standards going forward.
Thank you again for your feedback.
Kind regards,
The APH Team
