“A great service. The instructlons provided were very clear and easy to follow. My car was picked up and returned very quickly. I would highly recommend this service”
“Excellent service the gentleman who put 3 large suitcases into the small car in the pouring rain on my return deserves a medal he was only expecting 1person but I offer friends a lift home if the suitcases went in the car and thanks to him they did. I have used APH for many years and they have never let me down. Thank you”
“The car was collected from us on time at arrival and the same on our return, the car was waiting at the pick up point as soon as we came through arrivals
Very pleased with the service
Have used Aph meet and greet many times now and have already booked them for next trip”
“Call operator was really curt, and clearly on soewkerphone in a room with a lot of echo. If your job is to take calls, maybe use a headset - it was really difficult to hear the operator which led to him being annoyed.
And despite calling after grabbing bags/getting through customs, I still had to wait 20 mins for my car to arrive, which is pretty baffling on a quiet time (7pm Monday evening). Kind of ruins the point of meet and greet.”
Dear Dr. Kin-Cleaves,
Thank you for your email and for sharing your feedback regarding your recent Meet & Greet experience at Gatwick.
We are sorry to hear about the issues you experienced with the call quality and the wait time for your vehicle. Please be assured that we take feedback like this seriously, and we will be contacting the car park directly to raise your comments and ensure they are aware of the situation.
Your feedback helps us improve the service we provide, and we appreciate you taking the time to share it.
Kind regards,
The APH team
