Zipcube is an online marketplace for meeting rooms and venues. With over 600 meeting rooms and 400 meeting venues, we are London’s #1 trusted venue provider!
“BE VERY WARY OF USING ZIPCUBE! If you're booking a venue and pay for the 'right to cancel', be aware that Zipcube will take your money even if you cancel within the time frames stated. When you try and communicate this, they ignore you and then claim there's nothing they can do. I advise people to use other services where possible.”
“Super easy to browse spaces and book as well as cheerful, helpful customer service when I needed to extend a booking. Love Zipzube and will use again.”
“One of our key member of staff had an emergency sickness/accident which meant that we had to cancel our meeting. We had paid for the flexible package. We tried to get in touch with Zipcube over the weekend to cancel the meeting room and left them a message. When we followed up with them on Monday, their response was that they will have to charge us for the meeting room at full price because we had not cancelled 2 days before the meeting. The guy went on explaining that it had to be 2 working days not weekends. I explained that it was an emergency sickness/accident and he just gave me the same response over and over. We were charged the full price in the end with no empathy in the staff's manner. We had to phone twice on the day as the first staff did not get back to us in adequate time.
Just like it's name, 'Cube', they are inflexible, they do not know how to operate outside the cube for unforeseen circumstances.”
Hello,
We are sorry that on this occasion that you did not feel that you received adequate service.
We spoke to the venue twice on your behalf in order to see whether on this occasion they might be able to offer a refund, however due to the fact that your initial message asking to cancel the booking was made the evening before the meeting was due to take place, the venue were not willing to refund the booking.
We have to adhere to the venue's decision in this case, as it did not fall within the flexible option offered, as the cancellation request was made the evening before.
We are sorry that we were not able to help further.
“Very easy to use booking service and transparent about costs.
In my case first room provider didn’t respond and Zipcube went out of their way to find an alternative nearby. Minimum disruption for me and truly excellent service.
Could recommend it to anyone looking for a meeting space!”
“Very easy booking process with immediate response. Needed a last minute meeting room and search function based on postcode was very easy to use. Confirmation and payment process was effortless. Easy check-in process and room was perfect for what was needed. Very affordable for last minute requirements. Would use again if needed.”
“It was really easy to book the meeting room. The room was in a great location and very good value. When I got there I was really pleased to see all the facilities that were available to me, whiteboard, projecter, nice seating, coffee, etc.
The most important thing was that the people who attended my meeting felt comfortable, as they all mentioned how nice a venue it was, which was great. Thanks a lot!”
