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Yappy.com Reviews

4.9 Rating 26,218 Reviews

100 %

of reviewers recommend Yappy.com

Company Reviews

Product Reviews

4.9

Based on 26,218 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

Yappy.com 5 star review on 28th April 2024

Yappy.com 5 star review on 23rd April 2024

Yappy.com 5 star review on 23rd April 2024

Yappy.com 5 star review on 22nd April 2024

Yappy.com 5 star review on 22nd April 2024

Yappy.com 5 star review on 18th April 2024

Yappy.com 5 star review on 18th April 2024

4464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The name on the front cover was ruined as quality check was not done and a letter had changed in to a symbol, the name was also wrong in other areas of the book”

Posted 2 years ago

Hi Alise, Thank you for taking the time to leave this review for us. I am sorry to hear about your book. I have sent you a private email, if you could kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 2 years ago

“I was looking at a different Apron when I completed the order form, so dont know how I managed to get sent the wrong one.”

Posted 3 years ago

Hi Caroline, Thank you for your review. I can see from your order that you purchased our 'Star Chef' Apron. If this isn't the item you received, could you please email us at help@yappy.com with some pictures of the incorrect item. We can then investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“The products I ordered were evidently not available in the US. I received an email informing me of this afyer two weeks ofplaci.g the order.”

Posted 3 years ago

Hi Allanah, Thank you for taking the time to leave this review for us. I am sorry to hear about your experience. I have had a look into this for you and can see you placed your order through our UK site and unfortunately the items you have purchased are not available in the US, and as such we were unable to ship the items to the address on the order. We did reach to you 3 days after the order was placed, to inform you of the issue and a full refund was processed straight away after you had told us you do not have an address in the UK. I am sorry once again that this has happened however, I do hope I have been able to clear this up for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Loved My dogs collar unfortunately he has been wearing his collar since 30/03/2021 and already it has splits which have frayed.”

Posted 3 years ago

Hi Roy Thank you for taking the time to leave us this review, although I am saddened to see this has happened with your collar. I have contacted you privately regarding this, so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“The bandana i got was way too big would have fit round a elephants neck and was very cheaply made not worth the money can get way better and cheaper off Amazon”

Posted 3 years ago

Hi Stephanie Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your bandana. We do provide a size guide and the measurements for our bandanas within the product descriptions, and I do apologise if these were missed when ordering. If the bandana is too long on your pooch, you can roll the top down to give a smaller fit whilst ensuring your pup is still comfortable! If you have any queries, please do contact the team at help@yappy.com Best Wishes Rhian

Posted 3 years ago

“I ordered a pad for a birthday present and it came all damaged so won’t be able to gift it”

Posted 3 years ago

Hi Angela Thank you for taking the time to leave us this review, although I am saddened to hear your order arrived damaged. I can see we haven't received any communication from yourself regarding this, so I have contacted you to look into this further. Best Wishes Rhian

Posted 3 years ago

“Ordered a card with a dog that looked like our dog, chose the colour correctly (and double checked this) and checked out. Not only did it arrive weeks after the date I needed it for, it was the wrong dog. A complete waste of time and money. I thought I'd take a risk with a business I wasn't familiar wish but won't be doing that for a while.”

Posted 3 years ago

Hi Kim, Thank you for taking the time to leave this review for us. I am sorry however, to hear about your experience. I have sent you a private email, if you could kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Product wasn’t very good for the price, fell apart during transit. Very disappointed”

Posted 3 years ago

Hi Christopher, Thank you for taking the time to leave this review for us. I am sorry however, to hear this has happened to your order. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“No, as I have not received them”

Posted 3 years ago

Hi Shellie, Thank you for taking the time to leave this review for us. I am sorry to hear you have not received your order. I have sent you a private email, if you could kindly check your inbox. We would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Not happy at all with order.”

Posted 3 years ago

Hi Megan, Thank you for your review. I am sorry however, to hear you are unhappy with your order. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Still not received order placed 11/12/20”

Posted 3 years ago

Hi Rebecca, Thank you for your review. I am sorry to hear you have not received your order - I have sent you a private email, If you would Kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I bought a travel mug for Christmas for my wife, and as of today 7th January, I still haven’t received it. So I’m not very happy”

Posted 3 years ago

Hi Jamie, Thank you for getting in touch. I am sorry to hear you have not received your order. I have sent you a private email, if you could Kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I was so disappointed with the book that I felt unable to give it as a present”

Posted 3 years ago

Hi Catharine, Thank you for taking the time to leave this review for us. I am sorry to hear you were disappointed with your book. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Christmas card arrived on the 5th of January - great stuff 👍🏻🙄”

Posted 3 years ago

Hi Chris, Thank you for taking the time to leave this review for us. I am sorry however, to hear your card did not arrive with you in time for Christmas. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I ordered an apron from yappy.com and when I received it, I was disappointed with the fit. It didn't fit at all like the model they have on the site. The site's version was clearly on a woman and laid flat on her upper chest. Mine had a big pucker in the front no matter how much I put my shoulders back. It was made for a broad chested man so either they pinned it up in all the right places or it's a different product. When I inquired about the product the yappy team told me I should have measured better, thanked me for my email, and told me she'd pass my feedback along. I'm usually very forgiving when it comes to online ordering but the entire yappy experience was unpleasant. It's too bad - they have some cute products but who knows if you'll actually receive what you see on the website. And if you are unsatisfied - sorry bout ya.”

Posted 3 years ago

Hi Ashley, Thank you for taking the time to leave this review for us. I am sorry to hear that you were unhappy with the apron you ordered and with the service you received when you got in contact with us. We have sent you a private email if you could kindly check your inbox. We would love to hear more about your experience. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Very disappointed as my order was cancelled after it had been ordered for a week unable to get with another supplier in time for Xmas. Wont use yappy again”

Posted 3 years ago

Hi Kay, Thank you for taking the time to leave this review for us however, I am sorry to hear we had to cancel your order. As advised in our email, the phone cases we had in stock were of poor quality and we did not want to send out sub par items to our valued customers. We felt the best course of action in this scenario was to cancel the order and process full refunds. I am sorry again that you were disappointed however, I do hope you can understand our reasoning behind this. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I have not received my order or any communication from the team about delays or when I can expect it.”

Posted 3 years ago

Hi Janet, Thank you for taking the time to leave this review for us however, I am sorry to hear you have not received your order. I have had a look into this for you and can see Royal Mail did attempt delivery 14/12 however, there was no one in to collect the parcel. A calling card was left however, delivery as not been rescheduled. I have sent you a private email if you could kindly check your inbox. I would love to help you with the redelivery. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Can’t really review when I never received my item as it was cancelled by you.”

Posted 3 years ago

Hi Rob, Thank you for your review. I am sorry that we had to cancel down your order. As we did advise, the stock we had received was faulty and we did not want to send out products that were below par. I am sorry once again that this has happened however, I do hope you understand our reasoning behind this. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Material felt very cheap. My dog kept trying to take the bandana off due to the label on the inside. Swiftly binned.”

Posted 3 years ago

Hi Iris, Thank you for taking the time to leave this review for us. I am however, sorry to hear you were not happy with your bandana. I will certainly pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Have not received.”

Posted 3 years ago

Hi Racheal, Thank you for your review. I am really sorry to hear your order has not arrived. I have sent you a private email if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

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Yappy.com is rated 4.9 based on 26,218 reviews