Yappy.com Reviews

Name: Yappy.com
Rating: 4.88

4.9 Rating 26,218 Reviews

100 %

of reviewers recommend Yappy.com

4.9

Based on 26,218 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

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Yappy.com 5 star review on 28th April 2024

4464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted you on 7/1 /22 about the slipper toy I bought Bo for Christmas which, was chewed within an hour. May be suitable for puppies Still waiting for a reply.”

Helpful Report

Posted 2 years ago

Hi Anita, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order. I can see a member of the team has responded to your email and sent a follow up today, so please do check your inbox. Best Wishes Rhian

Posted 2 years ago

“Too flimsy”

Helpful Report

Posted 2 years ago

Hi Vicki, Thank you for taking the time to leave us this review. I am saddened to hear that you are disappointed with your item and have contacted you privately regarding this so please do check your inbox. Best Wishes, Lara Yappy.com

Posted 2 years ago

“Very disappointed with product!”

Helpful Report

Posted 2 years ago

Hi Caroline, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order and I have sent you a private message in regards to this. Please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 2 years ago

“Has not arrived”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thank you for taking the time to leave us this review. I am saddened to hear that you have not yet received your order and I have sent you a private message in regards to this. Please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 2 years ago

“I never received my product. Still unsure if refunded money has gone into my account.”

Helpful Report

Posted 2 years ago

Hi Elena, Thank you for taking the time to leave us this review. I am saddened to hear that you never received your product. Please accept my greatest apologies about this. I have sent you a private message in regards to this, please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 2 years ago

“Having seen your company as a suggestion on this morning I ordered a sweatshirt. I was really disappointed as I only washed it once and the picture partly came off, having washed it again it’s nearly fully off. I washed it on a 30 cycle too. Was very disappointed and won’t be able to use it now.”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order and I have sent you a private message in regards to this. Please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 2 years ago

“Item not received ref 152”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for taking the time to leave us this review. I am saddened to hear that you have not received your item and I have sent you a private message in regards to this. Please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 2 years ago

“If I could put zero star then I would. Several emails about a Xmas sweatshirt and still not sorted. You then email me but I can’t reply!”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order and I have sent you a private message in regards to this. Please can you check your inbox? Best Wishes, Lara Yappy.com

Posted 2 years ago

“Sent me the completely the wrong order. I complained. They sent me an email advising me that the correct order would be sent before Christmas Day. Just had an email from Royal Mail advising it won’t arrive til 29th Dec. Huge FAIL.”

Helpful Report

Posted 2 years ago

Hi Shane, Thank you for taking the time to leave us this review. I am very sorry for any inconvenience this may have caused, if you have not already done so, please can we kindly ask you to contact our customer care team at help@yappy.com and we can certainly have a look into this further for you and offer further assistance. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Amanda

Posted 2 years ago

“Didn’t receive me order”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for taking the time to leave us this review. I am very sorry to hear that your order has not arrived, if you have not already done so, please can we kindly ask you to contact our customer care team at help@yappy.com and we can certainly have a look into this further for you. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Amanda

Posted 2 years ago

“A complete rip-off. I was charged for a personalised mug but the personalisation was missed off. Then they refused to allow me to return the item. Appalling website and customer service. Misleading and overpriced.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to leave us a review. I am so sorry to hear you feel this way. I have sent you a private message to discuss this further, as I would love to help you find a resolution to this. Best Wishes, Lara Yappy.com

Posted 2 years ago

“Sent to the wrong address have reported but no help as yet”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to leave us this review, although I am sorry to hear your order hasn't been received. I can see our customer care team have reached out to you regarding this, so please do check your inbox. Kind Regards, Rhian

Posted 2 years ago

“She didn't like biscuits and she's a mastiff who will eat anything”

Helpful Report

Posted 2 years ago

Hi Anthony, Thank you for taking the time to leave us a review. I am sorry to hear your dog did not enjoy her biscuits. I have sent you a private message to discuss this further. Please could you check your inbox? Kind Regards, Lara Yappy.com

Posted 2 years ago

“Dont bother, the pics have come out very dark and not nearly as vibrant at the pictures on the website suggest. Waste of money”

Helpful Report

Posted 2 years ago

Hi Stefania, We are very sorry to hear you feel this way in regards to the recent book you ordered with us. I have sent you a private message to discuss this further. Please can you check your inbox? Thank you. Kind Regards, Lara Yappy.com

Posted 2 years ago

“It never arrived”

Helpful Report

Posted 2 years ago

Hi Nicola, I am very sorry to hear you did not receive your order. I have sent you a private message so I can take a look into this for you. Please can I ask you to check your inbox? Thank you. Kind Regards Lara Yappy.com

Posted 2 years ago

“Misleading Advertising”

Helpful Report

Posted 2 years ago

Hi George Thank you for taking the time to leave us this review - I am sorry to hear you feel this way. I have contacted you privately regarding this so please do check your inbox. Best Wishes Rhian

Posted 2 years ago

“Very disappointed. Peanut butter arrived and it had leaked and dog protein bar out of date 30/11/21 these were both supposed to be Christmas gifts for my sons wee frnchie.”

Helpful Report

Posted 2 years ago

Hi Cindy, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes Rhian

Posted 2 years ago

“Peanut & jelly biscuits bought as a xmas gift came with bb 14.01.22 which is pretty useless for Christmas”

Helpful Report

Posted 2 years ago

Hi Sherrill Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your purchase, and can see you have been in contact with our customer care team regarding this. Please do let me know if I can assist further. Best Wishes Rhian

Posted 2 years ago

“Scouty Mc Scoutface did not get his card in time . I was late . I made him a pan fried salmon birthday cake with kibbles larded with roasted chicken and muntjac loin sprinkles . I also put six flaming candles on top . It was very tasty Buzz his cuz and Flash his nephew loved it too ! We have not told Scout about the card but have saved it for next year , however there will be one less candle on the picture so not matching his new age . If we told Scout about it he would say you are silly company , and don’t buy anything from then again , and he would want to wee up your leg . Also he can’t read . I did however buy him a rather nice dummy for his gun dog training. He likes that and finds all the time ( we always save it for a blind retrieve ) So no thanks to you he was ok in the end ! And we’re going to moon pig net time Well doneScouty Wofff WOFFF !”

Helpful Report

Posted 2 years ago

Hi Tim Thank you for taking the time to leave us this review, although I am saddened to hear that Scout's birthday card didn't arrive in time for his special day. I can see this did leave us within the timeframes specified when the order was placed, so can only apologise if this took a little longer to arrive in the post than expected. We will be sure to look into this further. It certainly sounds like Scout had a fantastic day, and I really hope he enjoyed sharing his Woofday with Buzz & Flash! Please do not hesitate to contact us should you have any queries. We'd love to welcome you & Scout back again in the future. Best Wishes Rhian

Posted 2 years ago

“The neckerchief is way to small And I feel it’s very poor quality compared to some that I have previously purchased not very impressed this time what so ever”

Helpful Report

Posted 2 years ago

Hi Sam, Thank you for taking the time to leave this review for us however, I am sorry you are disappointed with your purchase. We do include the measurements for our bandana's on the product page and we also include a handy size guide so our customers can make informed decisions before purchasing. If you do believe that your bandana is the incorrect size, please do send over some images showing the measurements to our customer care team at help@yappy.com. If you could also include some pictures showing the poor quality too, we can investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 2 years ago

Yappy.com is rated 4.9 based on 26,218 reviews