Xinix Reviews

Name: Xinix
Rating: 4.89

4.9 Rating 952 Reviews

98 %

of reviewers recommend Xinix

4.9

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maryam and Alishba were always very helpful and sorted out my problems, mostly brought about by my having a very old handset which I subsequently replaced. The two adaptors we tried with the old set were received very quickly. As we had problems with connection to the internet an automatic divert to my mobile phone was arranged so I missed no calls whilst the problem was sorted out.”

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Posted 1 year ago

“Good price and good service. I had a few problems but they were quickly and efficiently resolved”

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Posted 1 year ago

“Moved our home phone line to Xinix. What a fantastic experience. A really easy process, and supported all the way by Maryam. Loads of check-ins and making sure we were happy. Unfortunately the line was connected to some poor lady at the other end of the country, but Xinix were on it and fixed the problem within 24hrs of me realising.”

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Posted 2 years ago

“Very helpful. Uzair is ready to help and a gem of a person with the service.”

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Posted 2 years ago

“Very reasonable. Help desk was able to sort out the problems I had in setting up the system.”

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Posted 2 years ago

“Uzair is accommodating and hands on”

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Posted 2 years ago

“Sent a Ticket reporting my issue on the 13th of May, by lunch time on the 14th it had been dealt with and rectified. Thanks Ali.”

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Posted 2 years ago

“Uzair Sahi has patiently talked me through a number of different connection solutions until we finally achieved a temporary solution. My ISP has provided me with a Router with insufficient ports to accommodate modern life with just two outlets. To facilitate a connection I had ordered a “Splitter” this proved to be incompatible as Uzair and I eliminated the connection options to find the solution. This required great patience and a number of photos to guide the process. At the end I have had to disconnect the burglar alarm while Uzair facilities the delivery of a comparable splitter. Hopefully this will address the problem when Uzair will repatriate my original phone number. Sorted. This was a good three hours work!”

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Posted 2 years ago

“Easy adapter set up and porting from BT for a residential line without issue. No communication regarding web portal and where to download the sipdesk mobile software. This was responded to this morning by a friendly and able support person and I'm now connected to the management apps satisfactory.”

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Posted 2 years ago

“The set up arrived while I was away on holiday. There were no instructions on how to wire it up. My daughter set it up but wired the box into the modem with both cables rather than one to the phone. The phone didn't work but I was getting voice mails on my computer while away. I phoned Xinix on my return and was told where we'd gone wrong. Polite and helpful service from the support team BUT not everyone's as clever as they might be when it comes to tech, so a brief note on where the wires go would be helpful.”

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Posted 2 years ago

“Xinix support were friendly and helpful throughout the solving of my issue although it was Grandstream support that solved the problem for me in the end.”

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Posted 2 years ago

“Original problem caused by Xinix but Chloe and Uzair worked very hard to remedy the situation and provide me with broadband and a working home phone.”

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Posted 3 years ago

“I have been migrating my phone line to VOIP and picked Xinix based on reasonable packages, based in the UK and was surprised when they responded within an hour. I know the names of all those dealing with my account and they respond almost by return. Big Telco's Take note”

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Posted 3 years ago

“Initial problems seem to have been rapidly sorted”

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Posted 3 years ago

“After a sticky start with emials and forms not getting through to the needed people Uzair came in and sorted the changeover to completeion successfully with clear activation. Good work”

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Posted 3 years ago

“Thanks Azair you sorted our glitch out swiftly with no problems.”

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Posted 3 years ago

“very helpful and replies promptly.”

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Posted 3 years ago

“Hussain was patient, calm and understanding. His attitude was second to none. Many thanks him and the team; at first I was a bit hesitant but after the few teething issues l am really confident and that I made the right choice.”

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Posted 5 years ago

“The support for installation by Hussain was excellent”

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Posted 5 years ago

“Spent several months comparing Xinix with Yo Telecom, Berry Telecom and BT's VOIP offering. Xinix had better prices, shorter contracts (30 days rolling), better features, were able to let me test their online portal, and sent me three handsets to plug in and try, so that's pretty amazing service already. Thanks to Jalal for answering all the questions. Signed up, phones were delivered (self-installation - I wasn't given the option of having them come out to make it work, but that's probably a Covid thing), the phone numbers were ported when they said they would and we experienced no downtime. We were given a temporary number so that I could test everything was working. Bill has been brilliant, answered everything I've thrown at him about how to configure everything like call queues and time frames, and discussing various 'advanced' features that I wanted to implement through the phones network interface (turning off missed call popups, changing the BLF LED behaviour, how to auto-provision other parameters and so on). Some of the phones didn't auto-provision out of the box, but that was sorted with a factory reset. He didn't even shame me when I admitted I'd connected the handsets to the headset port on several phones and couldn't hear anything. So it's all pretty darn good. But you'll notice only 4 stars, not 5. Why? Well, I think the portal is not very efficient - if you want music on hold in a queue, but you want users to hear a ringing tone when they dial in, you have to add music, then add an mp3 of a phone ringing as an introductory message. If you want to import shared contacts, it duplicates existing contacts, so you either have to delete everything or only import new contacts. If you want a queue to behave differently at different times of day/week/year then you lose some settings that are available if you don't use the time frames. Call history doesn't look-up the company phone book to populate From with a name, so it's not always easy to see if contacts have called. Oh, and the call history doesn't show a call quality summary for calls before midday. But the biggest loss of stars is currently the call quality. Inititally we were on a really sub-par G729 8kbps codec that sounds like a recording from World War 2. This is cheap, low bandwidth, and fine for most use cases, but it wasn't good enough to give the call quality we want. We're now using PCMA (which is the G711a codec at 64kbps) which is better, but still inferior to a normal PTSN/copper phone call. I've tried to get them to turn on G722 support, which is a wideband codec also using 64kbps, but that hasn't taken effect yet. My limited testing (and understanding) suggests that jitter and packet loss aren't a problem, and the QoS in our Draytek router appears to be working well (in so much that network activity doesn't seem to impact call quality). I'm very happy, but it's not 100% perfect yet, merely 99%. But I am pretty sure that Bill will have sorted everything by the time most of you read this, and as such, even though I've only been with them officially since the 16th, I can totally recommend Xinix to anyone thinking about moving to VOIP.”

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Posted 5 years ago

Xinix is rated 4.9 based on 952 reviews