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Xinix Reviews

4.9 Rating 516 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

4.9

Based on 516 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to connect my VOIP compatible Gigaset base station directly to my router which meant it needed configuring. I phoned Xinix and my call was answered very promptly by Miriam who advised me that she could do it for me remotely from my laptop. I downloaded the appropriate software and I watched and provided the information Miriam needed to complete the task which she did very efficiently. She was very informative and friendly. Xinix are a breath of fresh of fresh air compared to my previous provider. No long wait to get through and solve your problem when you do”

Posted 2 months ago

“Excellent customer service.”

Posted 2 months ago

“Always good support, with fast responses and accurate solutions.”

Posted 2 months ago

“Usair was great at sorting out my issue - but I should say your system has not been reliable and I have spent a lot of time with your support team to get it to work.”

Posted 2 months ago

“They called me up to tell me that our phone wasn't on line before we were even aware of it. Then called back to confirm that it was all good. Exceptional service.”

Posted 2 months ago

“I am very pleased that I chose Xinix. We had just moved over to BT fibre and lost our landline. Xinix were able to retrieve our number, specify the new hardware and get us up and running. There were a few teething troubles but Mohsen was able to work remotely, diagnose and reconfigure the system and, the next thing I knew, he was talking to me on my phone. And compared to my old BT landline, I'm now paying Xinix a fifth of the cost. Win, win, win!”

Posted 2 months ago

“No hassle what so ever to complete the change over to Internet telephone. Xinix staff have been very good in communication right the way through from initial enquiries to installation of the adaptor . Couldn't have been easier.”

Posted 2 months ago

“Good. Customer. Service. And. Very. Polite”

Posted 3 months ago

“Uzair was so incredibly patient and helpful in talking me through and troubleshooting the set up of the VOIP system and connection between the base unit and multiple handsets - the hardware presented an unexpected challenge. However, 1 hour and 40 minutes later, with ported landline business phone number, we're up and running! Thanks so much Uzair! (and sorry you were really late for your lunch!)”

Posted 3 months ago

“Very helpful, clear and efficient”

Posted 3 months ago

“Uzair was so helpfull and gave away 80 minutes out of working hpurs to insure that we were satisfied.”

Posted 3 months ago

“seamless switchover from BT landline to VOIP, kit was easy to install, team were most helpful in arranging the switchover. We're very happy with service so far and would not hesitate to recommend”

Posted 3 months ago

“Uzair was responsive and very helpful, and he resolved the issues we were experiencing. Also very patient with a non-techie.”

Posted 3 months ago

“Great support service from the team.”

Posted 3 months ago

“Always, respond to any problems or changes that need to be made promptly and courteously. would highly recommend this company. :)”

Posted 3 months ago

“All working well. They've checked on me a couple of times to see if all was okay. One unexpected thing though. Recorded messages come as an email attachment”

Posted 3 months ago

“Uzair is providing an outstanding customer service! He is very helpful!!!”

Posted 3 months ago

“Lovely staff very helpful with enquiries”

Posted 3 months ago

“Good and prompt services. Keep it up.”

Posted 3 months ago

“Answered my questions before ordering, order process very straightforward. Equipment arrived when promised and easy to set up (plug in and go.) All working within twenty minutes of unboxing. Sound quality of calls very good, can't tell 'not a real landline.' Hiccups due to changes of ISP & router and porting of old number largely at our end (due to being in Australia at the time) quickly sorted within a couple of hours of our return by a couple of e-mails and a friendly phone call. Excellent service so far, really happy with Xinix. Very strongly recommended!”

Posted 3 months ago

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Xinix is rated 4.9 based on 516 reviews