Hey Larysa,
Thanks so much for getting in touch about this and i'm so sorry this has occurred.
If you get in touch with our member wellbeing team on team@welleasy.co.uk, they are active 24/7 and will help you right away!
Hey there!
Thanks ever so much for leaving a review.
I'm so sorry the membership wasn't worthwhile for you. If you ever wanted to give it another go or speak to the team to see if there's more groceries you might like - we're certain there will be - then we'd love to help.
“Was introduced to your products by my daughter inl-law who lives next door! She is fastidious about unprocessed healthy food so iI followed her recommendation because she really likes your food! I am delighted to say I have been very impressed!!!!!”
“My past order with WellEasy was a bust. One of my products never showed up and it was never communicated to me beforehand why and two of my food products came open. Chia seeds spilled over the box. The packing process needs to be improved. Not impressed.”
Hey Alicia,
I'm so sorry for the experience you've had on this order. Please know this is far from the norm and hopefully our other amazing reviews on here can show otherwise.
If you email the member wellbeing team at team@welleasy.co.uk they will sort this right away for you and make sure any damages are replaced quickly. You are the priority.
Best
WellEasy
“My parcel arrived with damaged food in it again - the first time, Yodel wouldn't even deliver it because flour was coming out of the box. This time, the damage was less noticeable so they delivered it. The flour bag was ripped and the foil lid of an instant oatmeal pot was punctured.
Aside from these delivery issues, the customer service has been really good, and the products I ordered seem to be of high quality. They just need to work out how to send things safely.”
Thanks ever so much for leaving this review for us and images like this of course go a long way to helping us improve our packaging more and more.
Please know issues like this are incredibly rare and whenever they do occur, we work right away to get them resolved. You can reach out to our team at anytime on team@welleasy.co.uk
“Great choice of healthy products from a company that really cares about making food to nourish us all accessible. Staff are all caring & professional. Highly recommend WellEasy 🫶🏻”
“Love your products and prices but I must say I am disappointed in your delivery system..I placed an order on Sunday and didn’t receive my goods until Thursday to be honest that’s too long I know you state 1-3 days but I always receive my order on the 4th day!
Please can you improve your delivery system so we can receive within 1-2 days not the 4th
Thanks”
Hey there!
I'm so sorry for what has occurred here and please know we do work diligently to make sure our orders are packaged as securely as possible but this can very very occasionally happen.
If you get in touch with the team at team@welleasy.co.uk if you haven't done so already, they will resolve this right away and get replacements sent out quickly.
Best
WellEasy
“I loved the delivery service, the packaging, and the quality of each product. Ordering each product I needed was a breeze, and I will gladly order again.”
“Prices seem reasonable and the shipment arrived after a couple of days. The problem is that the package of rice crackers must have just been thrown into the box as the majority of them were broken. Still waiting to see how WellEasy customer service responds.”
“At last my diet is satisfying, flavoursome and safe.
Unexpectedly (at 60) I am food intolerant and allergic. Learning the hard way . . . I've been oh, so so ill, I now check all ingredients diligently. Home cook out of fear . . . I home cooked anyway when it was fun!
I object to the time consumed navigating thus far.
WellEasy thank you, for making a tough predicament safe, eating is enjoyable again, with more discoveries to make as I delve into your extensive, evolving pantry.”
