Hey there!
Thanks so much for getting in touch to leave a review.
I'm so sorry you felt this was the case regarding our little cards we send out. As a small business, every customer matters to us so we try to do whatever we can to win them back and show that we can continue improving the experience for them.
If you received more than one note from us please do let the team know at team@welleasy.co.uk as the last thing we'd want anyone to feel is overwhelmed.
Best,
WellEasy
“Well easy has many quality products. I particularly enjoy the extra virgin olive oil from Greece. The extra virgin olive oil crisps from Spain. I trust well easy to have a healthy selection of things that you just can't find in the supermarket.”
“It's a great company to shop clean and good quality items. Very pleased with the prices and making it affordable with great deals.
Only problem o have had is with the packaging where the chocolates came damaged along with the coconut milk cans in the same box. Probably if this can improve so we don't receive damaged packing would be great.”
“very very happy with your wonderful organic products good value .thank you arrive in a short time coconut cream arrive on time for my lentil that night.
all rhe best
gloria”
“Terrible first experience. Not sure i am going to reorder once i receive my parcel. My order was missing before delivery, made me sad and my child unhappy. I had to make a quick purchase from Holland and barret. Finally when it arrived, my item was opened and had poured all over in the carton.”
Hey there,
Thanks so much for leaving an honest review but i'm so sorry this has ever occurred.
If you contact our 24/7 member wellbeing team at team@welleasy.co.uk they can try and help you locate this and if that's not possible, we will always replace orders for our members.
Best,
WellEasy
“Great business, but so many of the keto products are constantly out of stock for ages/permanently, with no new products being introduced into the lifestyle category…the new subscription model is great, but the website functionality with this regard isn’t great unfortunately.”
Hey Tamara,
Thanks so much for getting in touch with us about this and leaving an honest review.
I've mentioned this to the team and they will be reaching out right away to find out how we can improve the experience for you.
We really do care about all of our members and we've taken onboard all feedback.
Best,
WellEasy
“The most annoying thing is Auto Membership. Because of that have I decided not shop any more. However, most of the products prices are very competitive.”
“I shopped with WellEasy for the first time recently and have just come on to do my next order. I absolutely love this website and shopping experience, all my favourite health foods under one roof rather than shopping in all different places . I am really happy and will be using regularly . Thank you”
Hey Alix,
Thanks for this.
I can see that your order was delivered the day after you made this review and we do apologise for the delays or confusions caused here.
If you reach out to our 24/7 member wellbeing team at team@welleasy.co.uk they will always be on hand to help in anyway we can.
If you ever wanted to come back again in the future, do get in touch and we will have a little gesture from us waiting for you.
Best,
WellEasy
“I was delighted to see recent changes mean I can schedule a regular order that can be added to etc. Also, my order this month came very promptly and it was complete.”
“WellEasy deliveded my fab snacks in perfect time and were really careful in thier packing so they arrived undamaged and in good time. Will buy from them again.
The products keto8 morcells I have loved for ages. They really are the only brand thats is truely Keto.
This time I bought from WellEasy as they had both the chocolate and almond flavours. Yum !”
“Amazing site and place to buy a wide range of goods. Will be using WellEasy for a very long time to come and highly recommend to everyone! Good quality packaging and delivery.”
