“All seemed fine with free membership unitl you recive an email stating that next month ytou will be charged £48 mebership fee. Very difficult to contact them”
Hey Francis!
Thanks so much for leaving a review for us on this.
I'm so sorry this came as a surprise. We really don't intend for this.
WellEasy is a membership grocery club similar to shopping at somewhere like Costco. Our members pay an annual fee of £48 for the year to shop at up to 50% off RRP on their favourite healthy groceries.
We know a membership fee can seem a little unusual but most members make this back within 2 shops and the rest is additional savings. We offer a 30 day trial to all customers so they can try the service and see how much they save before committing too.
If there's anything else you need do reach out. The team will also resolve this can can absolutely refund you if you email team@welleasy.co.uk. We respond to all tickets in under 24 hours.
WellEasy
“I’m really impressed with Well Easy! They have an amazing range of healthy foods and pantry staples — so many great options to choose from. Delivery was super quick too, which is always a plus. Highly recommended!”
“I love that I can purchase all my staples in the one place. The website is super convenient. I can filter to only purchasing organic, gluten free products, because that is what we prioritise.
Delivery is always on time or well communicated. When or if there has been an issue there was a quick response and quicker resolution.
I highly recommend to anyone and everyone.
Eating clean has never been easier.”
“I liked the Kombucha, water Kefir & chewing gum. I also bought the houmus & Avocado mayo. Tried the houmous didn't like that haven't tried the mayo yet. I also don't like that yoy have to pay to shop here for people who do not buy much at a time, pensioners & those on low incomes its just not feasable. I won't be shopping again & will have to look to source products else where.”
“Your business model is super and the product I have received exactly what I wanted thanks.
I also had contact with Arminda who also very helpful.
Also if I looking for something I can’t find i know I can ask for help Best Regards Stu”
“Good fairly fast service. Bit heavy on the postage but they all are like that as it makes the product more expensive which puts people off of buying many products but it is what ig is. I will buy again!!!”
“I’m absolutely love everything I’ve had from WellEasy. Good quality, free from the junk I try to avoid, quick & easy to order & a pretty speedy delivery too.”
“WellEasy is a recent discovery for me. I'm impressed with their website, fair prices and efficient, prompt service. Communication is also good. 5 stars!!”
“Fast delivery service but the packing wasn't secure and the Chia seed bag was broken on arrival, which means seeds escaped from delivery box, seeds all over the floor and we are still finding them one week later! Unimpressed.”
Hey Martin!
Thanks so much for leaving a review. It really helps us and future customers to make sure we're always delivering on our promises.
I'm so sorry this has occurred in your order and we want to rectify this right away. If you email our team at team@welleasy.co.uk they'll get brand new replacements out to you ASAP of the Chia seeds or a compensatory voucher and gift for your next order.
Best,
WellEasy HQ
“I'm so grateful I have found a company that stocks healthier option snacks! We have cut out seed oils and it's impossible in your generic stores to find anything. Bonus that most of it is organic too!
Super fast delivery. We haven't had a disappointing product yet. Only gripe is that some products are out of stock so have to wait for them to restock which they email you if you sign up to be notified.”
“I’m very happy with my order especially because Welleasy had the best price range for this order. I’m not happy about the delivery though. Several sweetcorn tins and almond milk cartons were dented and not protected during transit. Overall happy but definitely disappointed with the delivery.”
“I love the concept of having lots of organic ingredients and foods from all cuisines in one place ,because I like to try new flavours and know as much as possible what im consuming.theres still quite limited selection, however plenty of new items ive not seen anywhere before, the prices are reasonable i thought aswell.
However where its let down imo, the website itself, particularly the checkout is ridiculously confusing.
I didn't want a subscription, and although I was promised i could cancel free trial before 30 days, that still made me question several times if i really wanted the hassle of not only trusting how easy it would be to cancel (since lots of sub based businesses are definitely not easy) but also welleasy is a new company to me, i just wanted to try a few new organic items and the checkout and membership wording changed on almost every page i searched so I wasn't happy about that atall, i decided to back myself up and contact customer service by email to check (and although they were fast answering the actual questions i asked were not addressed) in end i thought id take the risk (i shouldn't feel like buying from you is any risk!)
Then second problem is that welleasy used yodel and yodel sent me everyday for 4 days promises that my parcel would be delivered to my local store, amd everyday over 4 days they failed. Finally i managed to get help live chat on the 4th day and they told me my parcel was ready and had been delivered to store 2 hours previously, they gave me the collection code and I turned up at the store with my collection code and the staff at spar, corringham road Gainsborough, told me they hadn't scanned the parcels yet and couldn't tell me when they would get round to it. I explained that i had perishable food items (tofu) and my parcel was supposed to be delivered on Saturday its now Tuesday, yodel told me it was ready.
They had a really bad attitude tbh,so all in all a terrible quite expensive stressful experience.
I then went onto welleasy website to double check i wasn't being charged for a subscription (because i was told i had a free year, but then it changed to 8 pounds per month) and it had already scheduled a 48 pound redelivery of same items!!! Which i never selected on checkout in first place.
I then followed instructions canceling and double checked again with customer service to which ive kept ALL correspondence and screenshots because I just dont trust anything from welleasy now.
Its not difficult to have consistent wording on each page that talks about subscriptions, how to cancel and your current account status.
So lots of negatives that made me feel like i might be scammed, not a good look.
Items i did receive though are very nice and well packed.
Im sorry i be rushing to repeat the experience again”
Hey Kelly!
Firstly thanks for leaving a review. It really helps us as a small growing business to continue making sure we're always improving things for our members.
I'm so sorry about the issues you've encountered with your first order with us and this is far from the norm. So just to explain a little, WellEasy is a membership store similar to shopping at somewhere like Costco. The membership is what allows us to have the prices that we do of up to 50% off RRP. It can definitely seem a daunting thing to pay a membership to shop for groceries but that's why we have our savings guarantee so even if the membership came out and you never placed an order again, we'll refund the difference at the end of the year. Most members however order every month and save up to £250 or more with us.
The £48 charge you see coming up is the membership fee for the year. We allow all new customers a 30 day free trial before committing to a year just so they can see the whole experience for themselves. That being said, the experience you had regarding your local parcel shop isn't something we want our members experiencing and deliveries should be straight to your door.
If you message our awesome member wellbeing team on team@welleasy.co.uk, we'll certainly offer you a little gift from us for your next order and make sure you know if you are to become a full-time member you'll always be looked after!
Best
WellEasy
