“WellEasy is a great source of healthy produce at a reasonable price. There are staples in my cupboard that I always come here first for, and they've introduced me to a few brands I wouldn't have known before.”
“Brilliant Customer Service! I didn’t receive my order due to fault of the delivery service taking it to the wrong address, but WellEasy customer service team were quick to get the problem resolved. They sent me a GPS map of where the parcel supposedly went and when I told them that it still couldn’t be located, they quickly arranged for me to have the items re-delivered.”
“I ordered two bottles. Only one came. When I contacted them, they refunded me. I didn’t want the refund, I wanted the missing bottle. They wouldn’t assist. Ordered elsewhere and paid for postage again’”
Hey Gemma!
Thanks for this. Please know that we always try to make sure every single one of our members orders are perfect. Very occasionally as has happened here, stocks can run low and some of our brands go out of stock too. This will be why the item was refunded and not replaced.
However if you get in touch with the team at team@welleasy.co.uk they will make sure you feel especially well looked after and the stock issue resolved. We really do value you as a member!
Hey Rebecc,
I'm glad the damaged items were refunded and i'm so sorry this occurred on your first order.
We do work very diligently to make suer all of our orders are well packaged, safely and securely. However sometimes damages like this can occur but they are very rare.
If you get in touch with our team at team@welleasy.co.uk they will make sure you feel well looked after and we'll extend your 30 day free trial as well!
“I find it so handy that can get what o want delivered rather than going to lots of different shops.
Website easy to use & I haven't been dissatisfied with any of my purchases..”
“The fact that you must subscribe before ordering must be abolished....the products are okay but costumer service and the forced subscription are not fair or good.”
Hey Sandra,
Thanks for leaving a review here.
The reason we have a membership model is because our members shop exclusive prices of up to 50% off RRP on every single order. It's a little like Costco meets Wholefoods. We are a members only grocery store for this reason but we also allow everyone 30 days to try what life is like as a member before making a commitment.
Best,
WellEasy
“Good range of products, but always some bags burst in transit. Last time it was porridge and sunflower seeds. Not much loss, but got to clear up the bits, and put the burst bags into another bag.
Cartons of nutty bruce usually ok if ordered in eights, but if its not in the box of eight, they are usually misshapen and a bit damaged. If the boxes are heavy, and left on the doorstep, it can be difficult to get them inside, if you dont have the strength to move them”
“WellEasy has been an amazing resource for my family - we probably place a big order twice a month and it saves us time and money. I can’t fault their selection and the website is very easy to use.
My only negative feedback is that products often arrive quite close to their expiry dates, often arrive a bit squashed or bashed (though never broken) and the orders can take a bit longer to ship than expected. Otherwise excellent and we couldn’t do without their service.”
“Cant be bothered to add on allegen information to their listings such as 'may contain gluten' or 'made in a factory that uses milk' . I'm sick of receiving goods that then have them, rendering them useless, wont be using again”
“I am very pleased wih WellEasy. Good value for stock, the website is user friendly. Unfortunately I had to buy on the 30 day offer and so not joining. It is not a good time for me at the moment to join but I intend to in the future. from Sandra Lincoln”
