“WellEasy is a recent discovery for me. I'm impressed with their website, fair prices and efficient, prompt service. Communication is also good. 5 stars!!”
“Fast delivery service but the packing wasn't secure and the Chia seed bag was broken on arrival, which means seeds escaped from delivery box, seeds all over the floor and we are still finding them one week later! Unimpressed.”
Hey Martin!
Thanks so much for leaving a review. It really helps us and future customers to make sure we're always delivering on our promises.
I'm so sorry this has occurred in your order and we want to rectify this right away. If you email our team at team@welleasy.co.uk they'll get brand new replacements out to you ASAP of the Chia seeds or a compensatory voucher and gift for your next order.
Best,
WellEasy HQ
“I'm so grateful I have found a company that stocks healthier option snacks! We have cut out seed oils and it's impossible in your generic stores to find anything. Bonus that most of it is organic too!
Super fast delivery. We haven't had a disappointing product yet. Only gripe is that some products are out of stock so have to wait for them to restock which they email you if you sign up to be notified.”
“I’m very happy with my order especially because Welleasy had the best price range for this order. I’m not happy about the delivery though. Several sweetcorn tins and almond milk cartons were dented and not protected during transit. Overall happy but definitely disappointed with the delivery.”
“I love the concept of having lots of organic ingredients and foods from all cuisines in one place ,because I like to try new flavours and know as much as possible what im consuming.theres still quite limited selection, however plenty of new items ive not seen anywhere before, the prices are reasonable i thought aswell.
However where its let down imo, the website itself, particularly the checkout is ridiculously confusing.
I didn't want a subscription, and although I was promised i could cancel free trial before 30 days, that still made me question several times if i really wanted the hassle of not only trusting how easy it would be to cancel (since lots of sub based businesses are definitely not easy) but also welleasy is a new company to me, i just wanted to try a few new organic items and the checkout and membership wording changed on almost every page i searched so I wasn't happy about that atall, i decided to back myself up and contact customer service by email to check (and although they were fast answering the actual questions i asked were not addressed) in end i thought id take the risk (i shouldn't feel like buying from you is any risk!)
Then second problem is that welleasy used yodel and yodel sent me everyday for 4 days promises that my parcel would be delivered to my local store, amd everyday over 4 days they failed. Finally i managed to get help live chat on the 4th day and they told me my parcel was ready and had been delivered to store 2 hours previously, they gave me the collection code and I turned up at the store with my collection code and the staff at spar, corringham road Gainsborough, told me they hadn't scanned the parcels yet and couldn't tell me when they would get round to it. I explained that i had perishable food items (tofu) and my parcel was supposed to be delivered on Saturday its now Tuesday, yodel told me it was ready.
They had a really bad attitude tbh,so all in all a terrible quite expensive stressful experience.
I then went onto welleasy website to double check i wasn't being charged for a subscription (because i was told i had a free year, but then it changed to 8 pounds per month) and it had already scheduled a 48 pound redelivery of same items!!! Which i never selected on checkout in first place.
I then followed instructions canceling and double checked again with customer service to which ive kept ALL correspondence and screenshots because I just dont trust anything from welleasy now.
Its not difficult to have consistent wording on each page that talks about subscriptions, how to cancel and your current account status.
So lots of negatives that made me feel like i might be scammed, not a good look.
Items i did receive though are very nice and well packed.
Im sorry i be rushing to repeat the experience again”
Hey Kelly!
Firstly thanks for leaving a review. It really helps us as a small growing business to continue making sure we're always improving things for our members.
I'm so sorry about the issues you've encountered with your first order with us and this is far from the norm. So just to explain a little, WellEasy is a membership store similar to shopping at somewhere like Costco. The membership is what allows us to have the prices that we do of up to 50% off RRP. It can definitely seem a daunting thing to pay a membership to shop for groceries but that's why we have our savings guarantee so even if the membership came out and you never placed an order again, we'll refund the difference at the end of the year. Most members however order every month and save up to £250 or more with us.
The £48 charge you see coming up is the membership fee for the year. We allow all new customers a 30 day free trial before committing to a year just so they can see the whole experience for themselves. That being said, the experience you had regarding your local parcel shop isn't something we want our members experiencing and deliveries should be straight to your door.
If you message our awesome member wellbeing team on team@welleasy.co.uk, we'll certainly offer you a little gift from us for your next order and make sure you know if you are to become a full-time member you'll always be looked after!
Best
WellEasy
“Tons of choice, good prices. Sometimes the items aren't always available and I had a refund on 1 or 2 items for my order. I also received about 3 emails concerning the same refund issue which was a little annoying because it caused confusion. I will use again because I do enjoy picking and choosing from such a wide range from one place.”
“Fab selection of products and love that they are all discounted. I also love the free gifts on a Sunday…makes me look forward to ordering even more and it’s fab to try new stuff!”
“Very good shopping experience, the lowest price in the whole market, the packaging box is also very strong, the packaging is very careful, and the items are not damaged. Will always be your member, it is worth recommending.”
“Best pads by far. I’ve been on the hunt for safe pads for a long while after finding out about the harsh chemicals in other brands and I finally found these ones. I can rest assured that I can now be comfortable and feel secure when I’m on my period thanks to natracare.”
“The concept is excellent, it's like an online healthstore. The quality of the products received so far seems good and a good variety available online. The only downside was the packaging, a couple of items had unfortunately opened in transit and I had to vaccumm chia seeds for a few days which had spread out in every room :-). Also use of plastic packaging to wrap up jars is not ideal, as there are sustainable packaging alternatives. I didn't really get the benefits of the subscription scheme, the benefits have to be more pronounced. But overall a happy customer here and will be purchasing again!”
“I'd have preferred to give a 5 star review, but there are issues. I love the range of products that are available and the pricing seems reasonable. It's all quality produce but it's not an emporium I'd want to visit more often than monthly. Being a single elderly gent my shopping, @ 50 quid a throw, will naturally be sporadic.
The daily emails are now geting tiresome and the apparrent "snooze" of emails annoyingly does not work. Also, there are no references to it within the site. I'm in two minds about whether or not to continue my membership...”
Hey Peter!
Thanks so much for leaving a kind review for us.
One of the team will be in touch regarding the emails as these should be very easy to either snooze or should not be happening daily.
Best,
WellEasy
