“This company stole extra money from my account. When I challenged them they basically refused to refund me the £200 taken. Despite evidence! And told me it’s not their problem as I used a comparison website to take out my policy. So I requested to cancel which again they wanted to charge me, even though my policy had not started. Took them 2 weeks to cancel my policy. I have spoken to over 7 advisors, who fobbed me off daily. The only person who managed to help me and get this resolved was Chris from the complaints department. After being told for 2 weeks to wait and basically stop calling, when trying to get my money back. Spoke to Chris this morning and had got a refund the same day. So thank you Chris! The rest of the staff I spoke to such as Tiffany and Sphe are useless. RUDE and have 0 customer service skills. I wouldn’t recommend this company to anyone, 2 weeks of hassle, TRYING TO GET MY MONEY BACK! They ignored my emails also. So avoid spend and little extra and go with a company with a good reputation. As I can only imagine the headache if you need to make a claim.”
“Vavista found some great deals for car insurance, alot that were cheaper than the leading sites on here. Worth getting a quote to see how much money they can save you on insurance”
“Been with Debenhams car insurance for the past 2 years, received my annual car price quote which was fine! However when I rang up I got a rude lady on the phone when I gave her my reference number they tried to add an extra £400 on to my policy all because I was moving house address! Even tho everything else on my policy was the same even a home drive to keep my car parked on was the same, they wanted to charge me extra £400 Which I think is discrimination, may have to make a switch next year I’d prefer a car insurance that values there existing customers”
“There was some issues with completing renewal to begin with and considered leaving but was called by a different renewal advisor and managed to achieve this in the end”
“Great customer service i had never before
Agents are very friendly and helpful, i just joined them with full confidence and. Would like to recommend vavista to family and friends”
“Just renewed my insurance for the 3rd year even though a little more expensive on the comparison site I’m happy to pay a little more to get the best service I’ve had in regards to my car insurance. Great Value and service thank you Vavista”
