“Thank you for being so straightforward. I went on two sites before yours and each one crashed because of their technical faults when it came to payments. Your site seemed very clear and easy to navigate. Price is very good too for my needs. In times like these we do need simplicity. Well done.”
“Very bad, because online services is not available when I try to change my details by online , it doesn’t work , they said call help line then they changed admin fee
This is unacceptable , cheating money very very bad service”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer service very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
“Quick and easy, lots of options to suit different budgets. Very competitive and in my case about £80 cheaper than the next closest quote for exactly the same product.”
“As a new driver I really thought I was going to be priced out of being able to drive on my own insurance. Some of the quotes I was getting were ridiculous. So pleased I came accross Vavista, they beat every quote, in some cases by £140 PM. Fast, easy and user friendly portal.”
“Endeavoured to get insurance for my car on a Sunday so that my cover could start next day. Was given reference number by "compare the market" and was directed to Vavista website.
Entered the required details but for some unknown reason my bank details were rejected. The web site invited me to try again but every time I did the site simply told me that "session over".
I tried all ways to start a new "session".
On the Monday I made a phone call to Vavista and was told to try again and revisit web site or the insurance would be £20 more.On three occasions these phone calls were made and three times the web site informed me "session over" before even being given the opportunity to enter my bank details.
Ultimately I purchased the insurance by phone by giving the same reference number that I should have been able to use on-line. That cost me £20 more.
I must stress however that the staff who I dealt with on-line were all very friendly and courteous, and did inform that there would be the extra charge.
However the website was not allowing me to do this so I did purchase my insurance over the phone.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the inconvenience you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
“They did listen to my thoughts, and my policy was easily renewed.
I will be much more communication regarding all the changes in terms of policies, financial companies that are somehow involved in this our partnership ( client-Vavista COMPANY) would be perfect.”
