“The customer service was really good, efficient when I phoned about my car renewal insurance. They made it easy to complete and the renewal price was great.”
“After cancelling car insurance I was told it was one price to cancel before being asked for over an extra £100 on top of that - when I questioned I was told they would investigate a review my original telephone call to see what I was told - this instead I was passed on to a debt collection company. I had no issue with paying what was required. Instead they have escalated without any regards to what what they commiited themselves to.
Not a company I would recommend or use on the future - but hey ho - you live and learn about bad business practice al the time.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.
“Researched quotes for car insurance and was quoted £250 less than most other comparison sites.
Booking and paying on line was straightforward and made simple.
Communications were great for which I am grateful as I am not the most computer literate.”
“New customer, easy set up and getting quote. I suppose the real test will come if anything happens.
Was with an online insurer before and, soo difficult getting any satisfactory answer from them, all non committal.”
