“We're very helpfull and understanding , were quickly on the ball to help me sort out my insurance and explained everything clearly and when I didn't understand something they explained it again and was patient with me”
“Best renewal price I was offered, even checking other providers a month in advance didn't get me better prices! Easy to get through to them on the phone and to set up! Changed my car halfway through the policy last year and had to pay a small extra premium. Very happy with Vavista but home I never need to use my policy haha!”
“As a new customer its difficult to give a fair review but early signs are impressive
Even after my stupidity of earning three points on my license vavista's price was really competitive undercutting my previous provider by a good margin.
We'll see what happens in the coming year before making any further decisions”
“Very easy and quick to sort out .I'm really rubbish going online managed this quite basic for people like me that's not technically minded would recommend 100 percent.”
“All good until they renewed my policy with out speaking to me and took the money out my account.
Said they had emailed and even though I hadn't responded they just took it upon themselves to renew it anyway. I don't think this is good practice and I probably will not use again because of this.”
Hi Laura, Thank you for your review. We are sorry to read you are dissatisfied with your experience with us and we would like to look into this for you. Please email your postcode and vehicle registration to reviews@vavista.com and we will be able to look into this from there. Thank you.
“Excellent customer service from start to finish. Very happy with the advisor I spoke to who explained all the details along the way and I even managed to save a little extra on my renewal quote :)”
“I have been with Vavista for a few years. In that time I have had one not a fault claim and it was easy and simple and they were extremely helpful. The renewal process is straight forward and also a smooth transition when I changed my vehicle this year half way through my contract. Customer service is good would highly recommend.”
