Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. Thank you.
“Not so much issue with getting initial insurance however I am not trying to get hold of them to see why my renewal is double last year and I cannot get through to anyone. The options on the telephone don’t seem to work and I’ve tried them all, feel very disappointed. If only there was a live chat”
“No problem with the getting the insurance, however when calling the customer service number there was no answer after the call had been dialled and on a separate occasion could hear the background sound and people singing but no one was speaking to me”
“Have been a long term client and their services have continued to exceed my expectations. They have a good reminder system for renewal which means your notified every few days before expiration. Top marks 👌”
“Vavista did try to make me happy by providing a cheaper insurance quote. Their quotes are very good as compared to online search
However....
I didn't like their customer service at all. They are like robots who just answer basic question and are interested in anything specific. Nothing at all.
If I find cheaper, I would move”
