The Wedding Car Hire People Reviews

Name: The Wedding Car Hire People
Address: Unit A, 82 James Carter Road,, Mildenhall Industrial Estate, Bury St. Edmunds, Suffolk
Rating: 4.84

4.8 Rating 503 Reviews

98 %

of reviewers recommend The Wedding Car Hire People

Company Reviews

Metrics

Info

4.8

Based on 503 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Wedding Car Hire People:

The Wedding Car Hire People offering the finest selection of wedding cars for hire in the UK. See LIVE Availability. Get INSTANT Quotes. Pay Securely Online.

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Phone:

08009550115

Email:

support@theweddingcarhirepeople.co.uk

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The Wedding Car Hire People 5 star review on 18th September 2023

Tim G

The Wedding Car Hire People 5 star review on 3rd September 2023

Michael D

The Wedding Car Hire People 5 star review on 15th August 2023

Teresa B

The Wedding Car Hire People 5 star review on 17th June 2023

Jonathan D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“charged £25 despite cancelling within 24 hours, don’t book unless you’re absolutely sure.”

Helpful Report

Hi Chantelle, I'm dissappointed to recieve a negative review about our generous cancellation policy. We put a lot of work in to each and every every booking, discussing and planning the itineray to your requirements and processing the booking, we also have costs associated too, so it's only fair that we are paid for that work. We immediately refunded your reservation fee upon your request, minus our £25 admin charge, when you changed your mind due your rather already booking a vehicle for you. We understand that situations arise where a customer needs to cancel, so we have a cooling off period and many other options to help. Kind regards Charlote

“A mistake was made with the date and there was no effort to help rectify the situation considering a £100 deposit was placed. 4 months from the wedding and no attempt to solve the issue considering its such an expensive day. Gone with another company and glad.”

Helpful Report

Hi Oliver, We’re really disappointed to see you have left us a negative review, considering we have done nothing wrong here. Unfortunately, you booked the wrong date and didn’t notice for 2 months. The car was unavailable on your actual date, if it had have been the vehicle owner would have transferred the booking for you. As The vehicle owner was within his rights to retain your deposit, particularly as the cancellation was close to the booking date and so he wouldn’t have been able to rebook it. He was generous and understanding in not seeking a further cancellation fee. I’m sorry you were dissatisfied with this, but terms and there to protect both the cusotmer and the vehicle owner. Kind regards Charlotte

“DO NOT USE THIS COMPANY - don't put your hopes of a perfect day in the hands of these jokers. You pay them, confirm the car comes with ribbons & when it doesn't they want anything to do with the booking or are any help at all in resolving the issue but just say we are only the booking agent, take it up with the provider! Fortunately one of the other chauffeurs we were using came to the rescue. This review has no reflection on the vehicle or the driver - they were exceptional. This review is based on the service & response we received from The Wedding Car Hire People Ltd”

Helpful Report

“Very easy to view cars, Very prompt in replying to emails and phone calls”

Helpful Report

“Got a quote 2 mins before booking and the car was available. Paid the deposit and then received an email to say the car was no longer available and would I look at other cars. Asked for a refund which was given however I believe if cars are unavailable you should be told before booking rather than booking and then having to chase for a refund. Wouldn’t waste time trying to book another car when the ones on the website are clearly not available.”

Helpful Report

The Wedding Car Hire People is rated 4.8 based on 503 reviews