The Journal Shop Reviews

Name: The Journal Shop
Rating: 4.64

4.6 Rating 107 Reviews

91 %

of reviewers recommend The Journal Shop

4.6

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About The Journal Shop:

We believe in Good Things, Always. The Journal Shop is a collection of all things stationery and paper goods that we love, use, and care for. Deeply inspired by our trips to Japan and our affection for their craftsmanship and culture, we brought together designs for your desk and home from all over the globe that we hope will bring you joy and comfort while sparking your curiosity and creativity.

Visit Website

Phone:

020 4538 3941

Email:

info@thejournalshop.com

Location:

Unit 6, Boxpark, 2-10 Bethnal Green Road
E1 6GY

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The Journal Shop 5 star review on 2nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great company, fast delivery, well packaged and good prices. Will order from them again”

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Posted 3 years ago

“First rate service - will be shopping with The Jurnal Shop again”

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Posted 3 years ago

“My experience with the journal shop was awesome”

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Posted 3 years ago

“EDIT, now that I can find the button to let me do so: TJS fixed it! They got an English Hobonichi out to me which is more than satisfactory. From what has been described to me through email, there was an error with the ordering of them from the supplier, which resulted in the mixup. Thanks!”

Helpful Report

Posted 3 years ago

Dear RK Thank you for your review. I am glad to hear that delivery was timely, but very sorry indeed to hear that there is a problem with the Hobonichi Cousin itself. We will need to contact you to find out what the issue is, but as we have recently discovered that we received the Japanese Cousin rather than the English/International Cousin, I suspect the issue you have experienced may be to do with the language of the pages. If so, we are sincerely sorry for this and apologise for letting you down. Assuming the language of the planner is in fact the issue, the good news is that we are liaising with Hobonichi and expect to have English language Cousins arriving in due course. However we will of course contact you to confirm the exact nature of the issue with your item and find the right solution that works for you. I understand the concern you may feel at not being able to access the product page you used to purchase. Product pages are typically usually taken down if a product is no longer available. We normally retain those pages for a period of time so that we can provide ongoing support for customers who have purchased the item, so please rest assured we can access that product information page and provide it for you. More recently however we have taken down items which were on pre-order (this includes Hobonichi) to avoid overselling. For context we have a new inventory management system which syncs inventory information from our warehouse's system, to our ERP and to our website. As you can imagine the more links there are the more scope there is for teething errors in a new system and unfortunately we have found that the stock figures for some products sometimes fall out of sync. To avoid the risk of overselling, a product page may be temporarily suspended while the issue is resolved. We are working on a fix for this issue and for the time being have also build in a stock buffer which hopefully will mitigate the issue in some cases. Our customer support team will be in touch today to find out more about how we can help. Please look out for our message and we look forward to finding a resolution for you. Kind regards The Journal Shop

Posted 3 years ago

Dear RK I hope you are well. This is just a courtesy message to check that you have now safely received (and are enjoying using!) the correct Hobonichi Cousin English version? Kind regards The Journal Shop

Posted 3 years ago

“Fast delivery, item as it says it on the package”

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Posted 3 years ago

“The traveler's note book came very quickly, it's supple and very nicely finished,it'll be a joy to use, many thanks guys”

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Posted 3 years ago

“Pretty fast shipping and lovely products although stock always seems to be sold out which is a real shame.”

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Posted 3 years ago

The Journal Shop is rated 4.6 based on 107 reviews