The Journal Shop Reviews

Name: The Journal Shop
Rating: 4.66

4.7 Rating 105 Reviews

91 %

of reviewers recommend The Journal Shop

4.7

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About The Journal Shop:

We believe in Good Things, Always. The Journal Shop is a collection of all things stationery and paper goods that we love, use, and care for. Deeply inspired by our trips to Japan and our affection for their craftsmanship and culture, we brought together designs for your desk and home from all over the globe that we hope will bring you joy and comfort while sparking your curiosity and creativity.

Visit Website

Phone:

020 4538 3941

Email:

info@thejournalshop.com

Location:

Unit 6, Boxpark, 2-10 Bethnal Green Road
E1 6GY

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The Journal Shop 4 star review on 30th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My go to shop for east asian stationary.”

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Posted 9 months ago

“I love it, does not look green at ALL, especially after leather balm but still beautiful 🥰”

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Posted 10 months ago

“I always try to buy this Diary planner from the Journal Shop. It's made beautifully & the set out is perfect for my needs. Totally worth it...”

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Posted 1 year ago

“Lovely shop, great choices and I particularly like their products from Japan”

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Posted 1 year ago

“So happy with this journal!! The fact that it is undated worked out perfectly for me, and I love the little stickers it came with. Colour scheme is perfect and it’s a good size journal to take around with you. Couldn’t be happier!”

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Posted 1 year ago

“Good stencils but you need an ‘eye’ tipped pen.”

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Posted 1 year ago

“Speedy delivery of my purchase. Could I ask if the material used - eco-friendly leather is actually vegan ?”

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Posted 1 year ago

Hi Lesley Thanks for your question. Eco leather isn't classed as vegan - it's actually a combination of leather scraps and offcuts. Using these offcuts reduces the demand for virgin leather and the harmful production process it requires, hence the eco friendly movement behind it. I hope this is helpful and answers your question.

Posted 1 year ago

“Top class service. Products are ideal for what I want with a wide range and the website is exceptionally clear and well laid out. Delivery is quick - you can order by midday and DPD deliver within 24 hours. Packaging is 100% secure so nothing is likely to get damaged. And - the big plus for me when buying on line - is the ability to speak to a human. Queries are answered quickly and it is clear the owners have spent time on customer service. Special mention to Chantelle who has always been really helpful. Will definitely use again in the future.”

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Posted 1 year ago

“Brilliant service and speedy delivery in amazing packaging ! I love the French A5 notebooks with little squares on the pages. Delighted to find a UK source online.”

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Posted 1 year ago

“amazing. the customer service has been beyond fabulous and i can't wait to order from here again”

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Posted 1 year ago

“I work in customer services and I know the importance of providing reasonable expectations for the customer. The Journal Shop could do better here. I reached out to find out the expected additional time frame on Hobonichi product dispatch given the recent launch of the 2025 range. At this time I was advised that they had oversold the item ordered. I was offered a refund or an alternative which would be dispatched for next day delivery. I selected an alternative and received the small refund for the difference but not the promised next day delivery. Chantelle did her best as the person dealing with the issue, she did all that was expected of her, but I feel she was let down by others within the Journal Shop. I would have expected additional notes on the website reminding customers of delays following such a big product launch but then I would also not expect a company to sell more of a product than were actually in stock.”

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Posted 1 year ago

“The journal shop is fantastic. I wrote a review about a poor product but was told to revise it. I have no issues with the journal shop which I will always return to. The product I reviewed as poor I stand by. If you don't want to publish a bad review of a products that's completely up to you. I would suggest not asking for product reviews from loyal customers if you don't wish to have potentially a poor review.”

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Posted 1 year ago

“A fab addition to my Travelers Company Standard Notebook system.”

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Posted 1 year ago

“My first time ordering - great selection. Quick to dispatch. One of my items arrived slightly damaged (no fault of the shop) and were so quick to not only respond but send out a replacement. Will definitely be buying from The Journal Shop again.”

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Posted 1 year ago

“2nd one I’ve bought. Both great.”

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Posted 1 year ago

“Received a faulty item so contacted customer service to report this. I was offered a few solutions promptly and ended up being supplied a replacement.”

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Posted 1 year ago

Dear Shannon We definitely do publish negative product reviews - in fact as well as being a useful way for other customers to learn about a product's good and bad points, they help us make decisions about whether we continue to stock a product in our range. Your review was caught by a feature called auto-moderation (which is sort of like a spam inbox). We periodically scan the moderated queue for reviews caught by this feature and unmoderate them. Your review has been released from that queue along with others in the same group. I have checked the reply to your review and cannot see a request for revision or any suggestion that the publication of your product review is dependent upon a company review being left for us. I note that my colleague Chantelle asked you to reach out to our support team to help you with your faulty product. We do request company and product reviews and you may well have received a separate email about that. There is absolutely no pressure to do this, it's always entirely optional and helpful to other users if you can provide some insight into the way you use your product, or your experience with it. Best wishes from the team The Journal Shop

Posted 1 year ago

“Very prompt and efficient delivery. Excellent quality items.”

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Posted 1 year ago

“Fast shipping and items were well packaged”

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Posted 1 year ago

“Love it and beautiful pencil and pen”

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Posted 1 year ago

“Great service, quick dispatch”

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Posted 1 year ago

The Journal Shop is rated 4.7 based on 105 reviews