The Independent Pharmacy Reviews

Name: The Independent Pharmacy
Address: Unit 19 - 20 Bonville Business Centre, Dixon Road, Brislington, Dixon Road, Bristol, Bristol
Rating: 4.87

4.9 Rating 8,069 Reviews

97 %

of reviewers recommend The Independent Pharmacy

4.9

Based on 8,069 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tablet are good shipping need a week to deliver”

Helpful Report

Posted 2 days ago

Hi Ela, Thank you for your recent order and for choosing our pharmacy to dispense your medication. I am glad to hear that you are satisfied with the treatment received and I appreciate you taking the time to share your feedback. From reviewing your account I can see that you completed an online consultation for this product after our dispatch cut-off time on the 28th of March, the day before Good Friday. The order was reviewed the next working day after the Easter period and following the resolution of a query the order was dispatched on your chosen standard 2-3 working day delivery service. I can see that the parcel was delivered promptly two days after it was dispatched however we are keen to learn how your experience may have been improved and our support team have contacted you directly to learn more and provide further support.

Posted 1 day ago

“I sent for painkillers they never arrived”

Helpful Report

Posted 3 days ago

Hi Sinead, I am sorry to hear that you had not received your medication as anticipated and I am keen to provide you with further information. Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personalised advice.

Posted 2 days ago

“After ordering my cream and paying for fast delivery as i needed it urgently , then showing proof for why I needed it. The pharmacist took 2 days to email me to say say the proof is there and accepted. I do need it however out of the two creams I could use. I choose a stronger one. Therefore without bothering to contact me to ask questions why or simple fact that just because its the stronger of the 2 options meaning its a correct treatment still. He declined my order altogether. So now I've had 2 more days of my infection symptoms to deal with and with it spreading for him to decide to cancel on a person for simply his preferred option . Of course he wants me to pay for the more expensive one as well ! Never using them again. A waste of my time and money So much for Consulting when he didn't even bother to speak to me before putting the refund through. Its not although I ordered the wrong thing. What's the point of the service if that's how they do it .”

Helpful Report

Posted 4 days ago

Hi Dani. I am sorry to hear that your experience with us has not lived up to your expectations and we were unable to provide your requested treatment on this occasion. Upon checking your order details I can see that your order was received after 4pm on Friday 19th April, therefore your order was reviewed by our team and you were contacted the next available working day on Monday 22nd April. When reviewing your consultation our clinical team could see that the requested treatment would not be suitable on this occasion due to the intended area of use, Our clinical team was able to recommend a treatment with a a different treatment more appropriate for the area you wanted to treat. As you did not wish to proceed with the recommendation, the order was cancelled and refunded in full. Our support team have contacted you directly should you wish to discuss this matter further.

Posted 3 days ago

“My order has been sent to the wrong address according to royal mail. Some address in BRISTOL.”

Helpful Report

Posted 1 month ago

Hi Noel, I am sorry to hear that your parcel has not arrived as anticipated. We use a range of couriers which are all well-known, efficient services offering safe and secure nationwide delivery. Upon checking your order details I can see that your parcel was recently returned to us by the courier as it seems that the address initially provided was not identifiable at the time. Our support team have contacted you to find out more about what has happened, and to help ensure you receive your parcel quickly.

Posted 1 month ago

“I have been trying to unsubscribe from this service for months. Numerous attempts - none successful, so I keep getting bombarded with unwanted emails.”

Helpful Report

Posted 1 month ago

Hi Andrew, Thank you for taking the time to leave us a review, we always value receiving feedback from our customers as it allows us to continue to improve the service we provide. I am sorry to see that you have experienced difficulties when unsubscribing to our marketing emails especially as this is the first we have heard of this matter. We like to keep our customers up-to-date and well-stocked with medication to prevent running out at any point. However, I can understand that these reminders are not for everyone, and and hope this has not caused any inconvenience. Our support team have contacted you directly to resolve this matter and ensure that you do not receive any further email correspondence from us.

Posted 1 month ago

“I never received my order I left a safe place but never arrived”

Helpful Report

Posted 1 month ago

Hi Luke, I am sorry to hear that your parcel has not arrived as anticipated. We use a range of couriers which are all well-known, efficient services offering safe and secure nationwide delivery. Our support team have contacted you to find out more about what has happened, and to help ensure you receive your parcel quickly.

Posted 1 month ago

“Didn’t work at all waste of money”

Helpful Report

Posted 1 month ago

Hi Imran I am sorry to hear that you have not found this to be an effective treatment for you on this occasion. Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personalised advice.

Posted 1 month ago

“I placed an order and paid for it but was advised that the item I ordered wasn't suitable for my condition. They suggested another item which was even more expensive and I declined to order this as I felt it was too much to pay. I was advised that I would be refunded but am still waiting for my refund. I've had to go back and chase this and was asked to send a screenshot of my bank statement as evidence! Totally unacceptable that it's taking so long to get a refund. Won't be using this company again”

Helpful Report

Posted 1 month ago

Hi Amanda Thank you for getting in touch We do like to recommend a medicine which is the most suitable for your symptoms to provide you with an optimal treatment, and I wanted to apologise that this was a little more expensive than initially expected. I am sorry to see that your refund has taken a little longer than usual to be received, and our support team have contacted you today to reassure you that this has taken place a few days ago and will be returned by your card provider.

Posted 1 month ago

“Was sent a different Hydrocortisone cream, one that I already have and doesn’t work for me, I could have got the same cream sent cheaper !”

Helpful Report

Posted 1 month ago

Hi Mark Thanks for leaving your review with us, we love to hear from you as this helps us to know the improvements we can make to our service. I am sorry to hear the the treatment recieved is not as expected and for any inconvince that this may have caused. After checking your order details I can see that you have ordered a different treatment to Hydrocortisone treatment. To help ensure you receive the treatment that you require, our support team have contacted you directly.

Posted 1 month ago

“I used to use Independent Pharmacy for period pain and migraines and hayfever but now I will no longer do so. I tried to order paracetamol as I injured my leg and they sent me a email declining my order and treated me like a drug addicted school girl when I am not. I will go elsewhere.”

Helpful Report

Posted 2 months ago

Hi Karen Thank you for your recent feedback, we are always keen to learn how to improve our service and want to ensure we provide great service to all of our customers. I am sorry to see that on this occasion we have been unable to fulfil your treatment request and for any inconvenience that this may have caused. Firstly I wanted to apologise for our communication, we did not mean to cause any upset and will under take a thorough review of the information that was provided to you, to help prevent this in the future. Our support team have contacted you directly to help explain more about how we want to safely prescribe medication to ensure you receive the best care.

Posted 2 months ago

“The ointment I purchased was useless”

Helpful Report

Posted 2 months ago

Hi Stephen I am sorry to hear that you have not found this to be an effective treatment for you on this occasion. Our clinicians would like to understand the reason for your feedback and find a suitable treatment for you. Therefore our support team have contacted you to find out a little more about your current symptoms to enable our clinical team to directly provide you with some personalised advice.

Posted 2 months ago

“I did not receive my order. Which is disappointing since ‘The Independent Pharmacy’ is normally very good at deliveries.”

Helpful Report

Posted 2 months ago

Hi Daniel I am sorry to hear that your parcel has not arrived as expected. We use a range of couriers which are all well known, efficient services offering safe and secure nationwide delivery all of which are tracked. After checking the tracking information I can see that your parcel was delivered by Royal Mail on the 9th February 2024 with a proof of delivery photograph included. Our support team have contacted you to find out more about what has happened, and to help ensure you receive your parcel quickly.

Posted 2 months ago

“Never received item”

Helpful Report

Posted 2 months ago

Hi Natalie Thank you for your recent feedback, I am sorry to hear that you are yet to recieve your item and that this is the first we have heard. All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient. The benefits of this allow us to email you as soon as your item has been collected by the courier with a tracking number which you can use to follow the progress of your parcel on its way to you. After checking the tracking I can see that your item was successfully delivered and signed for on the 8th February to your nominated delivery address with photographic proof of delivery available. Should this not be the case please do contact our support team directly and we will be more than happy to help work towards a satisfactory solution with you.

Posted 2 months ago

“Send me a substitution without notice. A cheaper one with less amount.”

Helpful Report

Posted 3 months ago

Hi Bo Thank you for getting in touch The treatment you have purchased contains the active ingredient imiquimod (5%) and is currently in very high demand which the manufacturer is struggling to keep up with. So that there is no disruption to your treatment, we have sourced a branded, more expensive product which contain this active ingredient made by another manufacturer. This is a very common situation in pharmacy so that there is continuity of treatment. We do always ensure that the medication provided will give you the same effective treatment, is the same quantity strength and dose. We do advise all of our patients at the time of this happening to keep you informed, however our support team have contacted you directly to help reassure you and provide guidance on using the product to obtain the results you need.

Posted 2 months ago

“Wrong product sent”

Helpful Report

Posted 3 months ago

Hi Yasir, Thank you for your recent feedback, we are always keen to learn how to improve our service and want to ensure we provide great service to all of our customers. Firstly I am very sorry to hear that you did not received the correct treatment and want to apologise for this error and any inconvenience caused. As a fully regulated pharmacy, we take reports of this nature very seriously as we have a robust warehouse management system to prevent such incidents, therefore we are keen to investigate this matter further and provide a suitable resolution. A member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.

Posted 3 months ago

“My package arrived with bottle broken- i have pics-post office said-contact supplier”

Helpful Report

Posted 3 months ago

Hi Maureen, Thank you for your recent feedback, we are always keen to learn how to improve our service and want to ensure we provide great service to all of our customers. I am very sorry to hear that your order was received in this condition and that this is the first we have been made aware of this matter, All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended. We will also now review the packaging used going forward to help ensure fragile items are received in good condition and can consider adding in extra eco-friendly void fill in the future As your experience with the courier has not met up to this standard on this occasion we are keen to investigate this further and provide a suitable resolution. Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.

Posted 3 months ago

“I rather not say anything but thanks for your help cheers”

Helpful Report

Posted 4 months ago

Hi John Thank you for leaving your review with us, we do like to hear from all of our patients as this helps us know how we can improve our service for all of our customers. After checking your order I can see that once placed, it was approved and dispatched the next working day, and arrived well within the timescales anticipated for your chosen delivery method. Whilst I appreciate you may not want to share about your experience using the treatment, our customer service team have contacted you directly to help ensure that you remain happy with the service and treatment you have received.

Posted 3 months ago

“This site is a scam. I paid and never received the product.”

Helpful Report

Posted 4 months ago

Hi Osias Thank you for getting in touch, I am very sorry to hear this feedback and want to help resolve this situation with you. Unfortunately I am unable to trace your account from the information provided but our support team have reached out to you directly to help find out more

Posted 4 months ago

“Hi there, I’ve yet to receive my order. I thought it would of came through the post 2 weeks ago but nothing was delivered.”

Helpful Report

Posted 4 months ago

Hi Oisin Thank you for leaving your review, we love to hear from all of our patients at this helps us know how we can improve the service that we offer. I am very sorry to hear that your parcel has not yet arrived and that this is the first we have heard of this. All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient. Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.

Posted 4 months ago

“Feels like a Scam outfit: Phoned and had confirmed they had Imiquimod cream in stock so paid £7.50 for next day delivery of my prescription Confirmed receipt in less than 20 hours. Thereafter nothing despite a few phone calls where Holly and Ruby who speak beautifully just give out rubbish information and never manage the return phone calls that are promised. so after 2 weeks I have given up and asked for my prescription to be posted back to me. Given their existing track record I dont suppose I will ever see the prescription again. Guess they have some kind of Scam going as their site states they have the medication at £80 a pack. Avoid like the plague.”

Helpful Report

Posted 4 months ago

The Independent Pharmacy is rated 4.9 based on 8,069 reviews