Name: The Independent Pharmacy
Address: Unit 19 - 20 Bonville Business Centre, Dixon Road, Brislington, Dixon Road, Bristol, Bristol
Rating: 4.87

“Feels like a Scam outfit: Phoned and had confirmed they had Imiquimod cream in stock so paid £7.50 for next day delivery of my prescription Confirmed receipt in less than 20 hours. Thereafter nothing despite a few phone calls where Holly and Ruby who speak beautifully just give out rubbish information and never manage the return phone calls that are promised. so after 2 weeks I have given up and asked for my prescription to be posted back to me. Given their existing track record I dont suppose I will ever see the prescription again. Guess they have some kind of Scam going as their site states they have the medication at £80 a pack. Avoid like the plague.”

Helpful Report

Posted 5 months ago

“I have try many times to contact your company but no one responds. I have sent off my blood samples on the 27.November 2023 still didn’t receive my results. I did get a email from you which was not helpful at all. So can you chase it up please.”

Helpful Report

Posted 5 months ago

Hi Yang Thank you for leaving your review, we love to hear from all of our patients at this helps us know how we can help provide a very valued and useful service. I am sorry to hear that your experience has not lived up to your expectations, and that this is the first we have heard of this. The test you have completed was sent back to the lab directly for analysis, and sometimes this can take a few days to ensure that the results are accurate. Given the nature of the tests being carried out, the technicians at the laboratory want to ensure that the correct results are provided. After checking your account I can see that your results were provided to you within our normal timescales, and these will remain visible within your account for the foreseeable future. If you would like any assistance in understanding the results provided or your treatment options available, please do contact our clinical team on 0333 2200 519 (opt 2).

Posted 5 months ago

“The product never arrived, scammers”

Helpful Report

Posted 5 months ago

Hi Benard Thank you for leaving your review, we love to hear from all of our patients at this helps us know how we can improve the service that we offer. I am very sorry to hear that your parcel has not yet arrived and that this is the first we have heard of this. All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient. Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.

Posted 4 months ago

“Well where do I start i toke the tablet as directed after about 40 minutes went all hot and got flustered come up with a red face got hard couldn’t cum and went into limp mode and wouldn’t work talk about 4 hours barely went 20 minutes ruined my night”

Helpful Report

Posted 5 months ago

“did not receive the last order”

Helpful Report

Posted 5 months ago

Hi Rodica Thank you for leaving your review, we love to hear from all of our patients at this helps us know how we can improve the service that we offer. I am very sorry to hear that your parcel has not yet arrived and that this is the first we have heard of this. All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient. Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.

Posted 4 months ago

“I have sent two mails regarding item not been received 😐 still no reply..so have asked for refund! Not good service at all ! Maybe fake!”

Helpful Report

Posted 6 months ago

Hi Donna Thank you for getting in touch, it is lovely to hear from you as it helps us to know how we can continue to improve the service the we offer. I am sorry to hear that you have not yet been able to locate your parcel, and for any inconvenience caused. We do aim to reply to all of our patients queries well within 4 working hours of a message being received and, after checking your account I can see that you have emailed our support team. From the messages received we have responded within less than 2 working hours to each but unfortunately I am unable to trace a reply to our messages. However, after speaking with you we were able to confirm with you that Royal Mail had delivered your parcel safely on the 2nd November and have provided you with the tracking information available. Our support team have contacted you again to make sure you have been able to locate your parcel and that you are happy with the contents.

Posted 6 months ago

“Never received my order,”

Helpful Report

Posted 6 months ago

Hi Donna Thank you for getting in touch We love hearing from all of our patients as this helps us to know how we can help improve how we help treat your symptoms. I am sorry to hear that you are yet to receive your parcel and for any inconvenience caused, this is the first that we have heard of this and I am keen to help ensure that you recieve your parcel quickly. After checking the tracking information for your parcel, I can see that the parcel was delivered successfully on the 5th October 2023, the next working day that your order was placed. However as this does not appear to be the case, our support team have contacted you directly to find out more.

Posted 6 months ago

“Slow processing, slow delivery”

Helpful Report

Posted 6 months ago

Hi Kassim Thank you for leaving your review, we love to hear from all of our patients as this helps us know how we are able to help all service users and improve how we dispense treatments. After checking your account I can see that we received your prescription from your surgery a few days after it had been written. As soon as we did receive this, I can see that you were sent a link to pay for the item and following this, we ordered your treatment from our supplier and received this shortly afterwards. I was pleased to see that as soon as your item arrived, this was promptly dispatched. However based on the feedback you have kindly provided we are now reviewing how we order treatments for all of our patients to help ensure any delay in waiting for this to arrive is minimised to avoid any disruption to your treatment. You are also welcome to use Healthera to request your treatment directly from your surgery to make obtaining your treatment even more straightforward and have updates sent directly to your phone or device. Our support team have contacted you directly to help answer any further queries that you may have.

Posted 6 months ago

“Same reorder as before but for some reason not packaged in a ‘flat’ letter box deliverable packet.”

Helpful Report

Posted 7 months ago

Hi David Thank you for leaving your review, we love to hear from all of our patients at this helps us know how we can do a great job at providing a valued and useful service for all. We always use packaging which is sourced from local suppliers that is strong, secure and able to withstand the rigours of the national distribution network of a number of couriers. We have worked with a local specialist firm to design and procure our packaging that meets our very specific demands and ensure that your treatment arrives in the condition intended by the manufacturer, to give you the best results possible. After checking your account I can see that you placed an order for a number of packs of treatment of medication and, to ensure that these reached you in the condition required, we have chosen packaging which was suitable for the items to resist any possible damage in transit. I do hope that your treatment arrived safely and that you are pleased with the contents, however our support team have contacted you directly to find out a little more.

Posted 6 months ago

“I have not even received my order ,and I have tried to phone many times and cannot get an answer ,I have e- mailed and got no answer very poor delivery .”

Helpful Report

Posted 7 months ago

Hi Margaret Thank you for getting in touch We love hearing from all of our patients as this helps us to know how we can help improve how we help treat your symptoms. I am sorry to hear that you are yet to receive your parcel and for any inconvenience caused, this is the first that we have heard of this and I am keen to help ensure that you recieve your parcel quickly. After checking the tracking information for your parcel, I can see that the parcel was refused by the recipient at the delivery address and has been returned to our pharmacy. Our support team have contacted you directly to find out a little more and help ensure that your treatment arrives safely.

Posted 7 months ago

“Very underwhelmed”

Helpful Report

Posted 7 months ago

Hi Perfectus I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help. After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist approved and dispatched the next working day following your order being placed. The item was then delivered using your chosen courier service the next working day and from the order being placed to when the item was delivered successfully. I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.

Posted 7 months ago

“We haven't received the items that were supposed to be here yesterday.”

Helpful Report

Posted 7 months ago

Hi Robert Thank you for getting in touch We love to hear from all of our patients so that we know how to improve our pharmacy for future patients and ensure we deliver a great service. I am sorry to hear that your parcel did not arrive as quickly as planned and that this is the first we have heard of this. All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient. The tracking information available to us suggests that Royal Mail delivered your parcel to a safe place 2 days after it was collected from our pharmacy. We do want to ensure that you are happy with the service you recieve, especially as this is your first order with us, therefore our support team have contacted you directly to help resolve this with you directly.

Posted 7 months ago

“Product is not good effect”

Helpful Report

Posted 7 months ago

Hi Mohd Thank you for leaving your review, we love to hear from all of our patients at this helps us know the treatments which really help ease the symptoms that they are designed to treat. Permethrin is an extremely popular and clinically proven treatment that our patients rate highly, achieving a rating of 4.56 out of 5. The cream is a topical scabies treatment. It works by killing the mites that cause a scabies infection and usually only requires one application to completely clear the mites. For the best results; Permethrin cream should be applied to cool, dry skin. Do not apply the cream to broken skin or immediately after a hot bath or shower. Once applied, the cream should be left on for at least 8 hours and washed off with soap and water within 12 hours. You should re-apply Permethrin Cream to the hands if they are washed with soap and water within 8 hours of applying the treatment. Normally, a single application of the cream is enough to clear a scabies infection. However, sometimes, there is a chance that there is a second treatment would be required should some lice have hatched after the initial treatment, or there is a secondary infection. It is also worth considering that everyone in the household will require treatment to help ensure the infection is eradicated. Should a further treatment not be successful; you may wish to speak with your GP to discuss your symptoms in more detail. We do always want patients to be happy with the treatment received, and therefore our support team have contacted you directly to help further.

Posted 7 months ago

“I wanted to order sufficient items to get free postage but the website would not allow this, Very disappointed. Won't use again.”

Helpful Report

Posted 7 months ago

Hi John Thanks for getting in touch, we love to hear from all of our patients as this helps us know how we can help improve the service that we offer. Firstly I wanted to thank you for choosing our pharmacy to dispense your medication. We do always want to offer a competitive price for delivery to help all of our patients recieve the treatment required, and like to offer free delivery for all orders over £40. We have tried to make this clear on the website so that you know the minimum expenditure for free delivery. I do understand that you may want to increase the number of items that you purchase to increase the value of the basket. Each order is reviewed by a member of our clinical team because as a fully regulated online pharmacy, we want to ensure that all medication that we provide is safe, effective, and appropriate for our patients thus use a series of clinical guidelines to ensure a consistent decision is made for all of our patients. These clinical guidelines are regularly reviewed to ensure we offer the best advice possible to you, and as a result of the feedback you have provided has been shared with our clinical lead and, will be discussed at our next clinical meeting to understand if the number of Gaviscon Double Action Tablets that we provide in one transaction can be increased. Our support team have contacted you directly to help resolve this to a satisfactory conclusion.

Posted 7 months ago

“These ed pills didn’t work just got a 2day headache”

Helpful Report

Posted 8 months ago

Hi Gary Thank you for getting in touch, I am sorry to hear that Sildenafil has not been as effective as you required and want to help you find a solution. There are a few reasons why Sildenafil may not be effective, as these drugs improve blood flow in the penis if blood flow is impeded for any reason this can affect the effectiveness of the drugs and there are several reasons blood flow could be impeded; Fatigue and alcohol consumption can interfere with arousal, and whilst the medications enable you physically, to gain an erection there still needs to be sexual arousal/desire. If this is lacking then an erection may not be achieved. There are some medical conditions which affect blood flow - in the same way that narrowing of blood vessels in the heart can cause a heart attack, narrowing of blood vessels in the penis can cause erectile dysfunction (ED). If these medicines aren't working it may be worth talking to your GP about your general vascular health. Have you discussed your general health and your sexual health with your GP recently? An alternative product that we do supply is Vitaros cream, and you can find it on our website here: https://www.theindependentpharmacy.co.uk/erectile-dysfunction-ed/vitaros-cream. This works differently to Sildenafil so may be more effective for you and give the results you were expecting. Our support team have contacted you directly to help resolve this for you.

Posted 8 months ago

“I haven’t received anything Nore have I received my money back Please can you refund me”

Helpful Report

Posted 8 months ago

Hi Nicole Thank you for getting in touch I am very sorry to hear that you are yet to receive your parcel and that this is the first we have heard of this. The tracking information available from Royal Mail suggests that your parcel has been successfully delivered however given the circumstances, I have arranged for a replacement order to be sent to you using a Royal Mail express delivery service in an effort to minimise any disruption to your treatment which I anticipate will arrive within the next 1-2 working days. Once the order has been collected by the courier you will receive an email letting you know where you can follow the progress of your parcel on its way to you. On behalf of Royal Mail I would like to apologise for any inconvenience that this may have caused, however, I hope that this has been resolved to your satisfaction.

Posted 8 months ago

“Expensive waste of time didn't listen . Vastly overcharged and despite that still had to go elsewhere”

Helpful Report

Posted 8 months ago

Hi Margaret Thank you for getting in touch, we love to hear from all of our customers and understand about your experience with us. After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist approved and dispatched the same day as your order was placed. The item was then delivered using your chosen courier service well within the estimated timescales for the service selected. I am unaware of any orders having been queried or declined on your account with us to date, and we like to think that our pricing remains competitive within the marketplace by undertaking thorough reviews to ensure we offer you the treatment you require at an affordable price. I would be grateful if you could let me know how we could have improved so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.

Posted 8 months ago

“I was travelling at short notice and had no time to refill my HRT prescription. You fulfilled my order within 24 hours which was really helpful to me at that time. However now I have started to use the patches supplied by yourselves I find they do not stick. Each one I apply falls off within 24 hours. Are they out of date? I have never had this problem with the NHS supplied patches. I am out of the UK for another month which means I will run out of patches.”

Helpful Report

Posted 8 months ago

Hi Sarah Thank you for leaving your review of this item with us, it is lovely to see you join our pharmacy and we want to ensure we provide a good service for all of our customers. I am sorry to hear that you are having some difficulty with the patches which you have purchased. Evorel Conti patches are a very popular treatment that scores 4.9 out of 5 stars as rated by our patients, and I wanted to apologise if you have not had this experience when using them. Given the nature of your feedback, our clinical lead has provided some further advice that might help; Ensure your hands have been washed and are therefore free from any lotion, oils, or powder. Swab the intended area (to place your patch) with an alcohol swab/alcohol to remove any lotion, oils, or powder and allow the area to fully dry for 5-10 minutes. Ensure that you position your patch in an area unlikely to be displaced by clothing or creased from frequent body movement (such as the lower abdomen or on the buttocks below the underwear line) Press and spread the patch out firmly with the palm of your hand and use a hairdryer to gently heat up the patch on your skin for 10-15 seconds; before firmly pressing down on the patch with the palm of your hand again. The clinical team has advised that there can be differences in an individual's skin response to adhesive products (like plasters) and you may find that you encounter similar issues using alternative treatments. You may wish to consider using additional film plasters to hold the patches in place. Our support team have contacted you directly to help and wants to work towards a suitable resolution with you.

Posted 8 months ago

“I was presribed a cream for Rosacea Mirvaso which is very dangerous and turned my face bright red. This effect is still ongoing despite stopping using the treatment.”

Helpful Report

Posted 8 months ago

Thank you for bringing this to my attention. Firstly I am very sorry to hear that you have experienced a reaction to Mirvaso and for any discomfort caused. As an online pharmacy, we will only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, that is new and safely sealed by the manufacturer. Mirvaso is also a clinically proven, widely used and well-renowned safe treatment for the symptoms that you have described in your constellation. Given the nature of your comments, we have contacted you directly and await to hear from you to help ensure we understand the cause of the redness and help provide a resolution.

Posted 8 months ago

“No work!!!!!!!!!!!!!!”

Helpful Report

Posted 9 months ago

Hi Boicho Thank you for leaving your reviews with us, we love to hear from all of our patients as this helps us know which products make a positive difference to your symptoms. I am sorry to see that your experience with us has not lived up to your expectations and that this is the first that we have heard of this. Naproxen is a well-known, clinically proven powerful painkiller belonging to a family of medicines known as nonsteroidal anti-inflammatory drugs. It is used to relieve muscular and joint pain, such as arthritis, as this normally also involves some sort of inflammation. Due to this, our patients have rated this as 4.84 out of 5 across more than 340 reviews. Naproxen 500mg is a prescription-strength anti-inflammatory and painkiller. It’s stronger than over-the-counter treatments such as ibuprofen and aspirin. Naproxen and diclofenac have similar effects, although Naproxen is thought to carry less risk of side effects. As we want to ensure that all of our patients have the treatment that they require and have relief from their symptoms, our support team have contacted you directly to help you.

Posted 9 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Independent Pharmacy Reviews