The Independent Pharmacy Reviews

Name: The Independent Pharmacy
Address: 14 - 16 Dixon Road, Brislington, Bristol, Bristol
Rating: 4.87

4.9 Rating 13,320 Reviews

97 %

of reviewers recommend The Independent Pharmacy

4.9

Based on 13,320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quick and reliable service”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Brilliant service recommend”

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Posted 1 year ago

“Item arrived super fast the advice given was excellent filling in my details was so easy ( for me to say that (I'm 1st to admit) im thick) a 3 Yr old could do it so yes I WOULD RECCOMEND totally private and confidential packaging WELL DONE to all concerned”

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Posted 1 year ago

“Great stuff ****”

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Posted 1 year ago

“Easy to order 😌”

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Posted 1 year ago

“Very fast delivery and discreet.”

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Posted 1 year ago

“Good and efficient service from The Independent Pharmacy also helpful items on particular medicines and their effects.”

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Posted 1 year ago

“Very helpful and easy to order. Arrived quickly.”

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Posted 1 year ago

“Unwell with a severe sore throat contacted The independent pharmacy for a consultation I sent all the relevant information they advised me I didn't warrant antibiotics but in 6 hours it had turned to a cold/ hacking cough bringing up green phlegm aching all over left with nothing, Independent pharmacy had advised I should get back to them if I had any concerns, I sent them more photos and an update and I have just been advised 30 hours later by the Independent pharmacy to see my GP. I must admit I feel very let down when one is unwell and no one is around I thought this may be a lifeline when the GP is unavaliable. Working in the NHS 28 years and now a Care Home Manager - fortunately I have never been treated like this before. .”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to provide your feedback. I am sorry to see that we were unable to fulfil your order on this occasion. Within our clinical guidelines as a remote service we use a validated rating scale to assess the need for antibiotics and the symptoms that you reported did not suggest that antibiotics would have been needed as there would have been a low probability of this being a bacterial condition. I can see that following the refund of your order you reached out with further information on your symptoms over the weekend and appreciate you providing the update on your condition. As we are not an emergency or 24/7 service we are closed over the weekend and were unable to respond until this week however I can see that our clinical team promptly replied on Monday. On review of the totality of your consultation and the additional information provided the clinical team assessed that nothing that you reported suggested an urgent need for antibiotics as it sounded as if you may have an upper respiratory infection that presented with mild to moderate symptoms which would be likely to improve with rest and recuperation. However we referred you back to the care of your GP for further assistance as we are limited by what we can do as a fully remote service and you may have been able to receive more support through this route.

Posted 1 year ago

“Ordering was straightforward and clear. Order arrived within two days and exactly as promised.”

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Posted 1 year ago

“Responsive, helpful, and easy to work with.”

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Posted 1 year ago

“This is help from heaven I would recommend this Company to everyone,plus it would give you 10 star's”

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Posted 1 year ago

“Sent email but no reply from team But disappointed”

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Posted 1 year ago

Hi Qunber Thank you for your recent feedback I am very sorry to hear that your experience with us at The Independent Pharmacy has not lived up to your expectations as we want to ensure all customers remain satisfied with our service. I am very keen to help you and would like to resolve any queries you have, please do call me directly on 0333 2200519 option 1 Monday-Friday 09.00-17.00 Upon reviewing your feedback I have searched for any emails sent to us that are associated with your account, I can see the last communication we had with yourself was by phone on 15th February 2024 and we also sent an email on this date covering what was discussed during the call. Unfortunately I can not find any communication in reference to your most recent order. Please call me on 0333 2200519 option 1 Monday-Friday 09.00-17.00 or email us anytime at support@theindependentpharmacy.co.uk if you have any further questions or concerns.

Posted 1 year ago

“Quick and easy to order. Parcel arrived earlier than stated and so useful to get my prescription this way.”

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Posted 1 year ago

“Very quick screening for medication and reliable fast delivery. Value for money”

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Posted 1 year ago

“They independent pharmacy was really good sent my order quickly could find fault with them at all, but the delivery service was very poor my parcel was left next door at there back door out side in the rain the box was wet ,good job the were aerosol's , the address on the parcel was correct, it was the deliverer who was at fault”

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Posted 1 year ago

“Very good company , I was able to find what I required ordered with ease and my purchase was delivered quickly to my door.”

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Posted 1 year ago

“Really happy with this service.”

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Posted 1 year ago

“Thank you”

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Posted 1 year ago

The Independent Pharmacy is rated 4.9 based on 13,320 reviews