The Independent Pharmacy Reviews

Name: The Independent Pharmacy
Address: Unit 19 - 20 Bonville Business Centre, Dixon Road, Brislington, Dixon Road, Bristol, Bristol
Rating: 4.87

4.9 Rating 8,378 Reviews

97 %

of reviewers recommend The Independent Pharmacy

4.9

Based on 8,378 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for them in pain”

Helpful Report

Posted 2 years ago

Hi Kris, Thank you for taking the time to leave a review; we are sorry to hear that you remain in discomfort and that the selected courier service did not meet your expectations. I can see that your order was dispatched on Tuesday 17th August 2021 using the Royal Mail Standard service. The courier tracking history indicates that your order was delivered within the estimated timescale on Thursday 19th August. Unfortunately, we do not appear to have received any correspondence from you advising that your treatment had not been received. Your feedback has been escalated to our clinical lead for further guidance. Our patient's wellbeing is paramount, given the reported continuation of pain within the last 3 weeks, we strongly recommend that you seek a full face-to-face medical assessment for your condition. We remain available to you and we have reached out to you directly. We hope that you are able to find a suitable solution to the symptoms you are experiencing.

Posted 2 years ago

“I paid extra for quick delivery and 3 days later i still havnt received it”

Helpful Report

Posted 2 years ago

Hi Samantha, Thank you for your feedback, I am sorry to hear that you did not receive your parcel as expected. I can see that your order was placed on Sunday 15th August at 12.44 and the treatment was dispatched the next working day (Monday 16th August) using the Royal Mail standard service selected (£2.95). The estimated delivery timescale for this service is 2-3 working days and the courier tracking history indicates that your order was delivered within timescale (on Wednesday 18th August). For reference, we aim to dispatch all orders placed before 15:00 the same working day. Any orders received after 15:00 (weekdays) or over the weekend will be dispatched the next working day. Our couriers do not collect from us over the weekend or during bank holidays. We offer a range of delivery services allowing our customers to select the most appropriate service to meet their specific needs and budget. From the Standard Royal Mail tracked service (£2.95) to the Special guaranteed services (£8.95-£10.45); you may wish to consider a guaranteed service if you require your treatment promptly. You can follow the progress of your parcel using the tracking link provided in your dispatch email. You are very welcome to contact us directly to discuss your experience further.

Posted 2 years ago

“Taken them for over a week now not made any difference whatsoever Total waste of money!!!!”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to share your experience with us; I am very sorry to hear that the treatment has not been effective for you. I can see that your first order from us was dispatched on Wednesday 4th August on the Standard Tracked delivery service and was promptly delivered within 2 working days on Friday 6th August. Please be reassured, we are regulated by both the General Pharmaceutical Council and the Care Quality Commission and we use the same medication suppliers as the main high-street pharmaceutical chains. We are keen to find find a prompt solution for you and have reached out to you directly to enable us to conduct an immediate investigation. We look forward to hearing from you.

Posted 2 years ago

“Quality is bad”

Helpful Report

Posted 2 years ago

Hi Morteza, Thank you for contacting us regarding your order; I am sorry to hear that this treatment has not been as effective as expected. As a UK pharmacy, we are regulated by both the General Pharmaceutical Council and the Care Quality Commission and we use the same medication suppliers as the main high-street pharmaceutical chains. We would be happy to escalate your feedback to our clinical lead for further guidance and we have reached out to you directly. We look forward to hearing from you and we will immediately review your responses. Thank you for bringing this matter to our attention, we welcome every opportunity to improve our services and treatment range for everyone.

Posted 2 years ago

“I never received the items ordered”

Helpful Report

Posted 2 years ago

Hello Sarah I am sorry to hear that your item has not reached you despite showing as delivered and for the inconvenience that this delay has caused you. I have looked into this further and I can see that your order was dispatched on Thursday the 17th of June and the courier tracking history indicates that your order was delivered on Saturday 19th of June. We do not appear to have recieved any previous correspondence to suggest that the item had not arrived despite the delivered scan, so we were not aware of this until today. We are keen to resolve this for you and I have reached out to you directly to ensure that you receive the treatment that you require. We look forward to hearing from you soon.

Posted 2 years ago

“Never received the item I ordered and got no reply when I emailed them. Very poor!”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to leave a review; I am very sorry to hear that you did not receive your recent order. I can see that your order was dispatched on Tuesday 1st June on the Royal Mail Express service and the courier tracking history indicates that your treatment was delivered the next day (Wednesday 2nd June 2021). We do not appear to have received any previous correspondence from you; we have reached out to you directly to help resolve this for you now. We look forward to hearing from you.

Posted 2 years ago

“Medicine arrived a week late, delivered to the wrong address and battered. Fortunately, the tablets themselves were oK.”

Helpful Report

Posted 2 years ago

Hi Barry, Thank you for taking the time to leave a review, we welcome the opportunity to improve our services. I am very sorry to hear that our courier service did not meet expectations on this occasion. I can see that your order was placed on Saturday 22nd May and dispatched the next working day (Monday 24th May) on the Royal Mail Standard service, with an estimated delivery timescale of 2-3 working days. We are keen to learn from this incident and we will liaise with Royal Mail to investigate this exceptional delay. We will update you directly regarding the outcome, once known. Thank you for bringing this matter to attention and we sincerely apologise for the inconvenience caused by the delay.

Posted 2 years ago

“I didn’t receive my delivery”

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Posted 3 years ago

Hi Teng Ian, Thank you for taking the time to leave a review; we are very sorry to hear that you have not received your parcel yet. I can see that your order was dispatched on Wednesday 28th April on the Royal Mail Express service. The courier tracking history indicates that your order was delivered the next day (Thursday 29th April). Thank you for bringing this matter to our attention, we have reached out to you directly to investigate the incident further. We look forward to hearing from you.

Posted 3 years ago

“I never received my order. I was going to give it another day and then contact you about it. Kim Hatton”

Helpful Report

Posted 3 years ago

Good Morning Kim, Thank you for taking the time to share your experience. I am very sorry to hear that you have not received your parcel yet and for the inconvenience this delay has caused you. I can see that you order was placed and dispatched on Wednesday 14th April; on the standard Royal Mail Service, with an estimated delivery timescale of 2-3 working days. The courier tracking history indicates that your order was delivered on Friday 16th April at 12:14pm. We have reached out to you directly, now that we have been made aware of this incident. We look forward to hearing from you.

Posted 3 years ago

“Still waiting on the arrival of my order.”

Helpful Report

Posted 3 years ago

Hello Helen, Thank you for taking the time to leave a review; we welcome the opportunity to improve our services for all. We are very sorry to hear that you have not received your parcel yet and for the inconvenience this delay has caused you. I can see that your order was placed and dispatched on Thursday 1st April on the Royal Mail standard service; the estimated delivery timescale for this service is 2-3 working days. Due to the recent Easter bank holidays, Friday 2nd April and Monday 5th April are not classed as working days. The courier tracking history indicates that your order is due to be delivered today. We have contacted you directly to offer further support, if still required. We look forward to hearing from you.

Posted 3 years ago

“Haven’t received the parcel!!!! Post office reckons it was delivered 4 days ago!!!! It wasn’t”

Helpful Report

Posted 3 years ago

Hello Kathleen, Thank you for taking the time to leave a review; we welcome the opportunity to improve our services for all. We are very sorry to hear that you have not received your parcel yet and for the inconvenience this delay has caused you. I can see that your order was dispatched on Wednesday 31st March on the Royal Mail standard service; the estimated delivery timescale for this service is 2-3 working days. Due to the recent Easter bank holidays, Friday 2nd April and Monday 5th April are not classed as working days. The courier tracking history indicates that your order has recently been delivered today at 14.08. We have contacted you directly to offer further support, if still required. We look forward to hearing from you.

Posted 3 years ago

“My medicine wasn’t delivered.”

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Posted 3 years ago

Hi Mindaugas, Thank you for taking the time to leave a review. We are very sorry to hear that you have not received your parcel yet, and for the inconvenience this delay has caused you. The courier tracking history indicates that your order is in the process of being returned to us, as it was incorrectly addressed. We have reached out to you directly to confirm your correct address, to enable us to promptly dispatch a replacement; whilst we await the return of the original parcel. We look forward to hearing from you.

Posted 3 years ago

“Timewasters”

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Posted 4 years ago

The Independent Pharmacy is rated 4.9 based on 8,378 reviews