The Independent Pharmacy Reviews

Name: The Independent Pharmacy
Address: Unit 19 - 20 Bonville Business Centre, Dixon Road, Brislington, Dixon Road, Bristol, Bristol
Rating: 4.87

4.9 Rating 8,112 Reviews

97 %

of reviewers recommend The Independent Pharmacy

4.9

Based on 8,112 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good pharmacy and excellent customer service. An item I ordered was lost by the courier, I contacted the pharmacy and they quickly sent out a replacement.”

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Posted 1 week ago

“I sent for painkillers they never arrived”

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Posted 1 week ago

Hi Sinead, I am sorry to hear that you had not received your medication as anticipated and I am keen to provide you with further information. Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personalised advice.

Posted 1 week ago

“Thank you for your excellent service”

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Posted 1 week ago

“Excellent Service first class Thankyou Kind regards Judith Jewell”

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Posted 1 week ago

“I love this pharmacy they always remind me to buy my Medicine and it’s always quick it takes only two days to receive my medicine I will recommend it to everybody who lives in the uk .”

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Posted 1 week ago

“Always personal and professional company and have looked after my skin condition”

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Posted 1 week ago

“Most helpful, prompt and well-priced - a most useful source”

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Posted 1 week ago

“Quick and easy to order thenk you”

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Posted 1 week ago

“Excellent. Easy to order on line following a brief assessment. I paid a small charge for next day delivery and package arrived promptly and well packaged”

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Posted 1 week ago

“Excellent service. No need to clog up GP surgeries for prescription drug that you know does the trick because you’ve been prescribed it by a GP beforehand. Easy online questionnaire to ascertain viability. Fast delivery by Royal Mail. All round positive experience!😊”

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Posted 1 week ago

“Yes it worked very itchey after.”

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Posted 1 week ago

“Excellent service through out”

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Posted 1 week ago

“Fast, efficient and helpful”

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Posted 1 week ago

“Very easy to order online and quick, efficient delivery by a reliable courier.”

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Posted 1 week ago

“The website is easy to use, delivery was fast and I also like the additional emails with information regarding the symptom and the mefication. I will continue to buy my medication online from them.”

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Posted 1 week ago

“Speedy and excellent service with an easy ordering procedure.”

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Posted 1 week ago

“Delivered safely and on time. No complaints.”

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Posted 1 week ago

“Online order was delivered very quickly”

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Posted 1 week ago

“Excellent service as always. Very professional and safe”

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Posted 1 week ago

“After ordering my cream and paying for fast delivery as i needed it urgently , then showing proof for why I needed it. The pharmacist took 2 days to email me to say say the proof is there and accepted. I do need it however out of the two creams I could use. I choose a stronger one. Therefore without bothering to contact me to ask questions why or simple fact that just because its the stronger of the 2 options meaning its a correct treatment still. He declined my order altogether. So now I've had 2 more days of my infection symptoms to deal with and with it spreading for him to decide to cancel on a person for simply his preferred option . Of course he wants me to pay for the more expensive one as well ! Never using them again. A waste of my time and money So much for Consulting when he didn't even bother to speak to me before putting the refund through. Its not although I ordered the wrong thing. What's the point of the service if that's how they do it .”

Helpful Report

Posted 1 week ago

Hi Dani. I am sorry to hear that your experience with us has not lived up to your expectations and we were unable to provide your requested treatment on this occasion. Upon checking your order details I can see that your order was received after 4pm on Friday 19th April, therefore your order was reviewed by our team and you were contacted the next available working day on Monday 22nd April. When reviewing your consultation our clinical team could see that the requested treatment would not be suitable on this occasion due to the intended area of use, Our clinical team was able to recommend a treatment with a a different treatment more appropriate for the area you wanted to treat. As you did not wish to proceed with the recommendation, the order was cancelled and refunded in full. Our support team have contacted you directly should you wish to discuss this matter further.

Posted 1 week ago

The Independent Pharmacy is rated 4.9 based on 8,112 reviews