The Independent Pharmacy Reviews

Name: The Independent Pharmacy
Address: 14 - 16 Dixon Road, Brislington, Bristol, Bristol
Rating: 4.87

4.9 Rating 13,032 Reviews

97 %

of reviewers recommend The Independent Pharmacy

4.9

Based on 13,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how The Independent Pharmacy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All I can say it was a trouble free experience ordering from this pharmacy,it just wen like clockwork and have no hesitation in recommending The Independent Pharmacy.”

Helpful Report

Posted 4 months ago

“Fast delivery, thank you”

Helpful Report

Posted 4 months ago

“Registration was straightforward and the service I received efficient”

Helpful Report

Posted 4 months ago

“Great service!”

Helpful Report

Posted 4 months ago

“Very prompt delivery!”

Helpful Report

Posted 4 months ago

“Very efficient and prompt delivery”

Helpful Report

Posted 4 months ago

“What is there to say, placed order, two days later ( we live in. Deepest Wales) it arrives good follow up by retailer all very well done.”

Helpful Report

Posted 4 months ago

“Easy straightforward process , no problems , good communication. Would use again .”

Helpful Report

Posted 4 months ago

“Excellent service, fast delivery and quality items. Will be a returning customer, many thanks. Mark”

Helpful Report

Posted 4 months ago

“Very good service, straightforward process and good communication.”

Helpful Report

Posted 4 months ago

“Fantastic service and great prices”

Helpful Report

Posted 4 months ago

“Very simple to order and delivery great.”

Helpful Report

Posted 4 months ago

“The tablets themselves are good and the price but I’m disappointed as I was given a delivery date which suited me but then it came early. Which would have been ok as the package was advertised as letterbox friendly on the website but it was actually delivered in a whacking big box which the postman couldn’t get though the door so it was left outside in the rain until I got home the next day.”

Helpful Report

Posted 4 months ago

Hi Laura, Thanks for the feedback, we appreciate the opportunity to support our customers with any concerns. We are sorry to hear you have not received your parcel as you expected. Our Customer Service Team will reach out to you privately via the email address associated with your account to investigate and suggest a resolution. Please note we have a dedicated Customer Service Team who are always available to help in the first instance with queries regarding orders, and we send out a follow-up email shortly after a parcel has been dispatched to check everything has been ok with your order, which you can respond to if you experience any issues. This helps us ensure that any problems with orders can be resolved promptly.

Posted 4 months ago

“Good, straightforward process. Item received within 48 hours and is exactly as stated. Can't fault the turnaround, just a shame my local/regular pharmacy can't seem to be this efficient. Solved an issue that my local/regular pharmacy don't seem capable of doing.”

Helpful Report

Posted 4 months ago

“Good efficient service, will use again.”

Helpful Report

Posted 4 months ago

“I never received my Item.I Paid for special delivery with DHL and DHL didn't even bother delivering it.Worst service ever.”

Helpful Report

Posted 4 months ago

Hi Dylan, Thanks for leaving your review. We have checked our records and cannot see you have reached out to our Customer Services Team for support on this matter previously, therefore we have sent you a private message so we can get this resolved for you. During the Black Friday period, we were made aware of a small number of parcels with this courier that were delayed in their delivery chain, and we apologise that you have been affected by this issue. We are constantly reviewing our Couriers initial delivery success rates to ensure that they retain the highest possible number of deliveries within the agreed timeframes of our advertised delivery services, so we apologise on their behalf that you were let down on this occasion. Our Team will help get this sorted for you.

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

“The Independent Pharmacy is efficient and helpful. I would happily recommend it.”

Helpful Report

Posted 4 months ago

“Easy to complete the online questionnaire and quick to dispense item , very through and quick delivery process.”

Helpful Report

Posted 4 months ago

“This product works but in my case it’s take longer then an hour to start .”

Helpful Report

Posted 4 months ago

Hi Yawar, Thank you for providing us with your feedback on this product. As a fully regulated Pharmacy, we understand that products can offer different results to patients on an individual basis and we are sorry to hear this particular treatment has not given you the results you anticipated. We are here to help you though, and fortunately there are a wide variety of products available to treat this condition which may provide better results for you. We are keen to understand more about your specific experiences with this product, which will enable us to offer you bespoke guidance and advice. Where appropriate we may be able to offer alternate treatments or signpost you to additional sources of support. We have sent a message to the email account you have registered with us, which will set out what we need to know to advise you further. We look forward to helping you.

Posted 4 months ago

The Independent Pharmacy is rated 4.9 based on 13,032 reviews